Engagement Manager

Workato; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading cloud technology company in Toronto is looking for an Engagement Manager to drive customer adoption of their innovative platform. This role requires 5+ years of consultative sales experience and a proven ability to develop C-level relationships. The successful candidate will oversee the customer lifecycle and ensure clients derive maximum value from their investment. The organization fosters a collaborative culture and provides a dynamic work environment with various benefits.

Benefits

Dynamic work environment

Various employee benefits

Qualifications

• 5+ years of consultative sales experience with a proven track record of success.
• 4+ years of experience in professional services for a strategic consulting firm or software company.
• Experience in growing accounts with large and complex pursuits.

Responsibilities

• Help customers generate significant business value from their Workato investment.
• Build trusted relationships with customers including C-level executives.
• Drive customer adoption of the Workato platform.

Skills

Consultative sales experience

C-level relationship management

Interpersonal skills

Collaboration

Sales management

Job description

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world.

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world.

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America.

Quartz ranked us the #1 best company for remote workers.

Responsibilities

Workato Engagement Managers are essential to the growth of our SaaS business and play an integral role in helping organizations leverage and adopt our platform across the enterprise, playing a critical role in their integration strategies. As an Engagement Manager, you will have ownership of our customer's implementation journey from pre‑sales to go‑live, while building trusted customer relationships including C‑level.

The primary goal of the Engagement Manager is to help customers generate significant business value from their Workato investment. In doing so, you will be responsible for earning the right to be a trusted advisor by understanding and managing our customers throughout their lifecycle and driving adoption.

• Be a strategic thinker with exceptional enterprise and cross‑functional skills.
• Be customer focused and maintain high customer satisfaction.
• Demonstrate high energy and have strong sales management experience.
• Deliver compelling presentations and communicate Workato’s POVs to C‑level clients.
• Ensure clear lines of communication by collaborating cross‑functionally with our Sales and Customer Success teams.
• Success is measured by the growth of customer adoption and our overall SaaS business.

In this role, you will also be responsible to:

• Complete Workato training and become an expert in our consulting methodologies and practices.
• Evangelize Workato’s ability to deliver business outcomes leveraging our delivery methodology and best practices.
• Ensure organizational health and customer satisfaction goals as an Engagement Manager.
• Utilize industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals, objectives, and desired business outcomes.
• Engage customers, especially senior stakeholders, using a consultative approach that positions Workato and yourself as a long‑term trusted advisor.
• Create a compelling vision and clearly communicate our transformative solutions aimed at generating quantifiable success and business value from a customer's investment in the Workato platform.
• Develop and manage a territory plan and a personalized account plan for each customer, which aligns with their business goals.
• Build a strong relationship with the Pre‑Sales, Sales, Customer Success and regional Alliances/Partner organizations that are instrumental to success; operate in a co‑sell model, collaborate, and build relationships.
• Be an integral part of hiring and mentoring new Engagement Managers.
• Contribute to enhance our delivery methodology, services practice and industry POVs.

Requirements

Qualifications / Experience / Soft Skills

• 5+ years of consultative sales experience with a proven track record of success.
• 4+ years of experience selling and/or delivering professional services for a strategic consulting firm, large‑scale system integrator or professional services unit within a software company.
• Demonstrated ability to develop and maintain C‑level relationships that recognize you as a trusted advisor.
• Experience growing accounts with large and complex pursuits ($M+).
• Experience in Enterprise Business Accounts preferred.
• Highly collaborative and excels in a complex, matrixed environment.
• Experience in creating outstanding responses to functional and technical elements of RFIs/RFPs.
• Team player with strong interpersonal skills.
• Ability to thrive in a fast‑paced, high‑growth and unpredictable environment.

As set forth in Workato’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.