Endpoint Specialist Technician

University of Lethbridge; Lethbridge; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian university located in Lethbridge is seeking an Endpoint Specialist Technician to design and manage desktop deployment solutions. This full-time position involves providing Tier 2 support and collaborating with technical teams on various initiatives. Candidates must have a Bachelor’s degree in computer science and experience with endpoint management tools. Starting salary ranges between $5,291.00 and $5,990.00 monthly, with hybrid work arrangements available for Alberta-based candidates.

Qualifications

• Demonstrated ability in architecting endpoint management solutions.
• Experience administering Windows Server and Active Directory.
• Strong understanding of IT technologies and methodologies.

Responsibilities

• Design and architect desktop deployment solutions.
• Provide Tier 2 support for desktop issues.
• Troubleshoot complex issues across university systems.

Skills

Endpoint deployment management

Active Directory

Troubleshooting

Communication skills

Education

Bachelor’s degree in computer science or related field

Tools

Microsoft Configuration Manager

Windows Server

Job description

About the University

At the University of Lethbridge, we speak in perspectives.

We are located in the heart of traditional Blackfoot Confederacy territory in southern Alberta with campuses in Lethbridge and Calgary. ULethbridge is more than a place to learn — it’s a place to build a career and make a lasting impact. We are one of Canada’s top universities and leading research institutions with more than 8,000 undergraduate and graduate students. We are an inclusive university that values diverse experiences and backgrounds. Our people are our greatest strength, and we are dedicated to fostering growth and success for all of our people.

Together, we transform lives and communities.

Position Overview

The University of Lethbridge Information Technology Services (ITS) department is seeking applications for an Endpoint Specialist Technician. This is a full-time, continuing position located at our Lethbridge campus. Preference will be given to candidates who will work full-time at the Lethbridge campus; however, some hybrid work arrangements for Alberta-based candidates may be arranged.

Responsibilities

• Designing and architecting virtual and physical desktop deployment solutions to meet business needs.
• Campus wide administrative support of various end user and lab systems.
• Monitoring of virtual and physical desktop systems including health, utilization, operation, application deployment and overall desktop performance.
• System deployment, management, and monitoring software for desktops, currently Microsoft Configuration Manager.
• The Endpoint Specialist Technician also provides Tier 2 support to the ITS Client Services team in the resolution of complex customer and desktop support requests.
• This position maintains a very broad knowledge of many aspects of infrastructure including end user applications, networking concepts and practices and Windows Server operating systems.
• This position requires a high level of collaboration with other technical teams, particularly with the ITS Systems team in joint initiatives like Microsoft Configuration Manager, Azure, Autopilot, among others.
• The position is often responsible for troubleshooting and analyzing complex issues across the University’s systems and services.
• This position provides strategic guidance for these technologies through independent initiative and regular collaboration with peers across teams, other institutions, and provincial, national, or other collaborative bodies.

Qualifications

• Bachelor’s degree in the field of computer science, software engineering, or a related field.
• Demonstrated ability in architecting endpoint deployment and management solutions such as Microsoft Configuration Manager, Intune and Autopilot.
• Experience administering Windows Server, Active Directory, and Group Policy.
• Solid understanding of evolving technology and complex systems configurations.
• Ability to quickly and logically troubleshoot problems. Ability to quickly access and assimilate new information.
• Strong understanding of a wide variety of IT technologies and methodologies. Apple Device Management and/or Apple School Manager experience would be an asset.
• Knowledge and experience with service management processes such as incident management, service request management, change management, etc.
• Strong attention to detail in relation to configuration and administration of a large variety of systems.
• Must possess strong coordination, organizational, written and oral communication skills.
• Must be an innovative self-starter able to work with minimal supervision.
• A valid unrestricted Class 5 Driver’s License with no more than 6 demerits and submission of a motor vehicle record (driver abstract) dated within 3 months of the posting close is required.
• The successful candidate will be required to provide a satisfactory Criminal Record Check.

Salary

Starting Salary Range (at 1.0 FTE) $5,291.00 - $5,990.00 monthly

Full Salary Range (at 1.0 FTE) $5,291.00 - $6,687.00 monthly (AUPE - Grade 12)

Recruitment Information

Campus: Lethbridge

Employment Group: AUPE

Position Category: Other

Open Date: 12/02/2025

Open Until Filled: Yes

Desired Start Date: 01/26/2026

Employment Equity

The University of Lethbridge invites applications from all qualified candidates; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given preference.

The University of Lethbridge is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. If you require support during the hiring process, please contact Human Resources at [e-mail] so that accommodations can be put in place to support you. All private information received in relation to your request for support will be kept confidential, only information required to facilitate the accommodation will be shared with the selection committee.

Supplemental Questions

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