Employer Engagement Coordinator - Achieving Job Start Targets for our Job Seekers

WCG Services; Ottawa; Remote; CAD 60,000 - 70,000; Full time

Job summary

An employment services organization is seeking an Employer Engagement Coordinator to foster industry partnerships and manage employer engagement strategies. This remote role involves planning events and maintaining relationships with employers in Ottawa. Ideal candidates should possess strong administrative and organizational skills, alongside expertise in customer service and workforce development.

Benefits

Competitive salary

Comprehensive health benefits

Flexibility for work/life balance

Qualifications

• Experience in workforce development information delivery.
• Ability to work independently and in teams.
• Keen understanding of local labor market trends.

Responsibilities

• Develop and maintain an ecosystem of industry partnerships.
• Plan and execute employer engagement events.
• Manage job vacancy sharing and customer service.

Skills

Customer service

Relationship management

Event management

Digital literacy

Bilingual (English and French)

Tools

Microsoft Office Suite

WCG’s Case Management System

Job description

Overview

We believe in the power of work. Since 1994, we’ve partnered with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

As Service System Manager leading the Employment Ontario transformation in Peel, York, Ottawa and Toronto, the Employer Services strategy is focused on four key areas: promote Employment Ontario as a recruitment partner of choice, increase awareness of inclusive hiring practices and work with employers to recruit and retain through EO, partner with industry stakeholders to develop talent pipelines and sector pathways and support our network of service providers to effectively develop and deliver Employer Engagement strategies that reflect the Labour Market in each region and demographic need.

About the role

Location: Remote with regional travel requirements

Travel Requirements: Minimum weekly visits and attendance expected at Service Provider sites, Employer sites and community events in Ottawa region

Application Deadline: September 30, 2025

Interviewing Timeline: October 6, 2025 to October 13, 2025

Anticipated Start Date: October 27, 2025

What you’ll do

As an Employer Engagement Coordinator (EEC) you will be responsible for developing, nurturing and maintaining an ecosystem of industry and employer partnerships and building long-term employment opportunities for jobseekers. You will effectively apply tactics to achieve outcomes for job seekers and employer partners by presenting to large audiences both virtually and in person at industry trades shows, chambers, boards, and community events, and represent WCG on various advisory and working groups, leading workforce initiatives alongside industry to develop innovative, effective, and coordinated recruitment campaigns.

• Plan, promote and execute events that engage employers to support them in meeting their labor market needs, including job fairs, roundtable discussions, information sessions and seminars
• Manage employer referrals, including conducting needs analysis to determine how we can best support their business
• Manage end-to-end process for job vacancy sharing (posting, closing, follow-up, admin, reporting)
• Develop strategic employer accounts to increase the supply of suitable employment opportunities for Employment Ontario Participants
• Build sector capacity through the provision of training and coaching to Job Developers across the Ottawa Employment Ontario network
• Achieve/exceed customer service standards, ensuring customer calls and emails are answered and assistance provided during the first call
• Provide exceptional customer service and professionalism to our employer and community partners and referrals
• Place a high priority on building a reputable employment program through positive interactions, commitment to best practices, upholding network values and delivery of quality services
• Transition job vacancies to filled positions by managing regional job, sharing platform and follow-up
• Develop a strong understanding of WCG’s contract, guidelines, policies, and process
• Provide support to resolve client complaints, disputed referrals and any other areas related to client referrals
• Effective use of WCG’s Case Management System and other systems and databases (e.g., SharePoint)

Qualifications

What you bring

• Bilingual (English and French) is an asset
• Working knowledge and experience in providing workforce development information to employers; assessing employer needs and recommending appropriate supports and local resources
• Experience working in an outcomes / target-based environment
• Strong customer service and relationship management skills with a proven sales aptitude
• Strong digital literacy skills including Microsoft Office Suite, especially Excel and Word
• Excellent administrative and organizational skills; ability to prioritize
• Excellent interpersonal skills coupled with strong verbal communications skills, comfortable presenting information in group settings
• Proven event management skills
• Ability to work independently with limited supervision as well as work within a team
• Knowledge of local labor market trends
• Excellent group facilitation skills
• Results driven with creative approach to idea generation and problem solving
• Ability to work in a fast-paced environment with changing workloads
• Employment conditional on criminal record check

For complete job requirements, see the full Job Description here.

Additional information

What we offer

• Competitive salary of $60,000 - $70,000 per year
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off policy to encourage work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

Diversity, Equity, Inclusion and Belonging Matter. WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter! If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.