EEG Research Sales Account Manager

Muse; Remote; CAD 60,000 - 80,000; Full time

Job summary

A neurotechnology company is seeking a dedicated individual to serve as a primary contact for research customers. This remote position involves developing an understanding of research products, providing customer support, and managing issues through Jira. Candidates should hold a degree in a scientific or technical field and possess strong communication skills. Join a supportive workplace that values diversity and fosters career advancement opportunities.

Benefits

Comprehensive benefits package

Gym subsidy

Career advancement opportunities

Qualifications

• Degree in neuroscience, biomedical engineering, computer science, or related field.
• Ability to communicate effectively with research and medical technology concepts.
• Strong customer-facing skills and technical literacy.

Responsibilities

• Serve as the primary contact for research customers.
• Develop understanding of research products and workflows.
• Provide front-line customer support and diagnosis.
• Manage Jira tickets and collaborate for resolutions.

Skills

Strong communication and interpersonal skills

Ability to understand and communicate research concepts

Comfort with technical tools and systems

Self-motivated and organized

Education

Degree in a scientific or technical field

Job description

Employer Industry: Neurotechnology

Why consider this job opportunity:

• Opportunity for career advancement and growth within a cutting-edge neurotechnology company
• Work remotely with a flexible working environment
• Comprehensive benefits package, including a gym subsidy
• Supportive and inclusive workplace culture that values diversity
• Chance to engage with innovative research and contribute to transformative results

What to Expect (Job Responsibilities)

• Serve as the primary point of contact for research customers, ensuring their needs are met
• Develop a deep understanding of research products and workflows to assist researchers effectively
• Provide front-line customer support, including diagnosis and guidance for research clients
• Own issue intake, triage, and escalation, collaborating with Research and Development teams for timely resolutions
• Create, track, and manage Jira tickets to document issues and ensure completion

What is Required (Qualifications)

• Degree in a scientific or technical field (e.g., neuroscience, biomedical engineering, computer science, engineering, or related)
• Ability to understand and communicate research or medical technology concepts
• Strong communication and interpersonal skills, with a customer-facing mindset
• Comfort with technical tools and systems; basic technical literacy required
• Self-motivated, organized, and able to work independently

How to Stand Out (Preferred Qualifications)

• Familiarity with EEG or neuroscience research workflows
• Experience in a sleep lab or clinical research setting
• Experience with research, clinical, enterprise, or pharmaceutical customers
• Exposure to AI-enabled tools or data-driven systems

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