E-Commerce Merchandise Operation Specialist

Launch your career growth with Staples stores.; Richmond Hill; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company in Richmond Hill is seeking a candidate for an e-commerce role focused on online merchandising and promotions. The role involves supporting website enhancements, improving customer experiences, and managing website content. Candidates should have education in e-commerce, knowledge of web structures, and experience with content management systems. The position offers competitive health benefits, performance bonuses, and an inclusive workplace culture.

Benefits

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Qualifications

• Completion of post-secondary education focused on ecommerce or related experience.
• 1-3 years of website operations management experience.
• Strong understanding of ecommerce software and platforms.

Responsibilities

• Execute online merchandising and promotional initiatives.
• Improve online customer experience through website enhancements.
• Support merchandising strategy and maximize sales potential.

Skills

Ecommerce understanding

Analytic skills using Adobe analytics

Web site structure knowledge

Content management systems experience

Education

Post-secondary education in e-commerce or related field

Tools

Contentful

Job description

Trending

Job Description

Some of what you will do :

Under the direction of the Manager, this position is responsible for supporting and executing online merchandising and promotional initiatives, coordinating and executing print content for Staplesprint.ca flyers and catalogues and improving the online customer experience. In addition, this position supports website enhancements and online merchandising system issues – troubleshooting issues that arise, identifying improvement opportunities and testing enhancements as they are introduced.

Specifically, You Will:

• Support merchandising and marketing online and mobile promotional activity by setting up and maintaining pages. Working with affected parties to provide direction and determine the best approach based on defined business objectives.
• Continually improve online promotional experience and execution by utilizing website enhancements, customer feedback/reviews, sales data, site metrics and other sources.
• Maintain website product taxonomy. Working with SEO, search, analytics, content, UX and merchandising to ensure consistent execution and optimal customer experience.
• Maintain homepage banners and navigation links for Eway.ca updating as needed to support changing business needs or strategies.
• Support / represent Site Merchandising team for website and mobile enhancement projects, helping define requirements, test functionality and train team members on system changes.
• Support merchandising strategy and maximize sales potential by utilizing website merchandising tools to drive attach, including but not exclusive to; Cross Sells, Upsells, Substitutes.

Some of what you need:

• Completion of post-secondary education with focus on ecommerce or related experience.
• Working knowledge of web site structure and functionality.
• Experience with content management systems such as Contentful.
• Strong understanding of ecommerce software and platforms.
• Strong analytic skills using Adobe analytics.
• 1-3 years of website operations management.

Some of what you will get:

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses

#Bringyourpassion

#LI-Hybrid

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

• Job Identification 61152
• Job Category Technology, E-Commerce & Data Science
• Locations 6 Staples Ave, Richmond Hill, ON, L4B 4W3, CA