Dynamics 365 Customer Engagement Functional Consultant - Operational

Long View Systems; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join Long View Systems as a Dynamics 365 Customer Engagement Functional Consultant within their Data & Dynamics team. You will leverage your expertise in customer engagement processes to support clients and lead projects, contributing to innovative solutions that enhance business efficiency. This role offers opportunities for career development within a flexible and supportive environment.

Benefits

Career growth opportunities

Flexible working environment

Interesting projects with latest technologies

Paid training

Qualifications

• 3+ years of experience as a Functional Consultant or similar role.
• MB-230 certification preferred, with strong knowledge of Dynamics 365 CE modules.
• Experience with Power Apps and Power Automate is a plus.

Responsibilities

• Provide functional support for Dynamics 365 CE users and troubleshoot issues.
• Lead small to medium-sized projects on system upgrades and processes.
• Collaborate with clients to improve business processes within Dynamics 365 CE.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree in Business, Information Technology, or related field

Tools

Dynamics 365 CE

Power Platform

Job description

Are you Dynamics 365 Customer Engagement expert?

We are looking for a professional and engaging Dynamics 365 Customer Engagement Functional Consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary branch! You will use your deep and expert knowledge of sales, marketing, customer service, field service, and project service automation processes

A Day in the Life:

• Provide day-to-day functional support for Dynamics 365 CE users, including troubleshooting and resolving issues related to Sales, Service, Marketing, and other modules
• Working with end-users to gather information, replicate issues, and test solutions.
• Work with clients to design and maintain custom entities, forms, workflows, and reports
• Analyze client business processes and workflows, identifying areas for improvement within the Dynamics 365 CE environment
• Lead small to medium-sized projects related to system upgrades, new module implementations, or process improvements within Dynamics 365 CE
• Collaborate with technical consultants and developers to deliver high-quality solutions that meet client requirements
• Ensure projects are completed on time and within scope, with clear communication to all stakeholders

What You Bring:

• 3+ years of experience working with Dynamics 365 CE as a Functional Consultant or similar role
• MB-230 - Dynamics 365 Customer Engagement Functional Consultant Associate
• Strong understanding of core Dynamics 365 CE modules, including Sales, Customer Service, Field Service, and Marketing
• Knowledge of basic X++ or SQL for troubleshooting
• Proven experience in a managed services or support environment, with a focus on client relationship management
• Excellent analytical and problem-solving skills, with the ability to translate business needs into technical solutions
• Strong communication and interpersonal skills, with the ability to work effectively with clients and cross-functional teams
• Experience with Power Platform (Power Apps, Power Automate) and Dynamics 365 integrations is a plus

What Makes You Extra Awesome:

• Bachelor’s degree in Business, Information Technology, or a related field
• Designations such as Dynamics 365 Customer Service Functional Consultant Associate, Power Platform Functional Consultant, Scrum, and Prosci
• Equivalent certification to MB-230 - Dynamics 365 Customer Engagement Functional Consultant Associate

Why Work at Long View?

• Great people and culture
• Career growth– Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting work– Be part of exciting projects while accessing all the latest technologies
• Flexible environment– A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness

$70,000 - $90,000 a year Expected salary range $70,000 to $90,000 plus 10% Variable earnings