Dynamic Call Center Agent — Inbound Sales & Support

MCI; Edwardsville; On-site; CAD 30,000 - 45,000; Full time

Job summary

A leading BPO firm in Nova Scotia is seeking call center agents to manage inbound and outbound customer interactions. This role requires excellent communication skills and a customer-first mentality. Ideal candidates will have a high school diploma and demonstrate problem-solving aptitude. MCI offers comprehensive training and opportunities for career advancement within the company. An energetic and team-oriented approach will be key to success in this position. Don't miss this chance to embark on a fulfilling career!

Benefits

Paid Time Off

Health Benefits

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills are required.
• Ability to type swiftly and accurately.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first call resolution.
• Accurately document and process customer claims.

Skills

Organizational skills

Written and oral communication skills

Customer service orientation

Conflict resolution

Problem-solving

Ability to multi-task

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

A leading BPO firm in Nova Scotia is seeking call center agents to manage inbound and outbound customer interactions. This role requires excellent communication skills and a customer-first mentality. Ideal candidates will have a high school diploma and demonstrate problem-solving aptitude. MCI offers comprehensive training and opportunities for career advancement within the company. An energetic and team-oriented approach will be key to success in this position. Don't miss this chance to embark on a fulfilling career!