Dual Rate Security Supervisor / Security Officer

PURE Canadian Gaming; Calgary; On-site; CAD 50,000 - 60,000; Full time

Job summary

A local gaming establishment in Calgary seeks a Dual Rate Security Supervisor / Security Officer to ensure safety and provide excellent service. This role involves overseeing security protocols, mediating incidents, and working closely with local authorities. Candidates should have prior security experience and strong interpersonal skills. Open availability for various shifts is required.

Qualifications

• 1-2 years of security guard experience.
• Previous supervisory experience is an asset.
• Strong employee relation skills and abilities.
• Highly motivated and team orientated.
• Proficient in English verbal and written communication.
• Gaming Worker Registration is an asset.

Responsibilities

• Responsible for the overall security of the casino facility.
• Provide prompt, courteous, and friendly service to patrons.
• Conduct preventative patrols and enforce casino policy.
• Compile written reports on all incidents.
• Liaison with and provide assistance to local police service.

Skills

Customer Service

Safety Orientation

Mediating and Negotiating

Communication

Teamwork

Tools

Outlook

Excel

Word

Job description

Overview

Title: Dual Rate Security Supervisor / Security Officer

Reports To: Security Shift Manager

Summary

The Dual-Rate Security Supervisor / Security Officer is responsible for the safety of customers, employees, and property. The Dual-Rate Security Supervisor understands the role of an ambassador and provides positive experiences to all customers. This position requires developed social skills, supervisory, diplomacy, and negotiating skills.

Core Competencies

• Customer Service
• Safety Orientation
• Mediating and Negotiating
• Communication
• Teamwork

Responsibilities

• Responsible for the overall security of the casino facility, casino employees, and volunteer workers
• Execute assigned duties in a positive and professional manner in accordance with AGLC regulations
• Ensuring that all monies and chips are safeguarded in accordance with AGLC
• Arming and disarming alarm systems as required
• Assuring guards remain at their assigned post until relieved or otherwise directed by the Security Supervisor
• Provide prompt, courteous, and friendly service to patrons and to fellow employees
• Compiling written reports on all incidents or reviewing those completed by guards and signing off on them
• Liaison with and provide assistance to local police service
• Conduct preventative patrols and enforce casino policy
• Work with games managers to provide staff and patron safety
• Ensure ATMs and NRTs are locked up at close
• Knowledge of property fire regulations, fire doors, and power outage duties
• Relieve Monitor Room when required
• Cover Security Supervisor shifts in the event that a Full-Time Security Supervisor is unable to work (e.g.: Vacation, sickness, etc.)

Requirements

• 1-2 years of security guard experience
• Previous supervisory experience is an asset
• Strong employee relation skills and abilities
• Proficiency in Outlook, Excel, and Word is an asset
• Able to meet tight deadlines while maintaining organization and detail
• Highly motivated and team orientated
• Possess a highly developed attention to detail
• Proficient in English verbal and written communication
• AGLC ProTect
• AGLC Deal Us In Phase 1 (Phase 2 an asset)
• Gaming Worker Registration is an asset
• Security Services and Investigators License an asset
• Lift and carry over 50lbs
• Requires open availability
• Requires the ability to work or supervise on all / any scheduled shifts; both days and nights.

Casino Security functions seven (7) days a week, twenty-four (24) hours a day. All leaders and associates must realize this fact and be aware that at times it may be necessary to move from an accustomed shift as business demands. In addition, it is understood that business determines the number of hours worked and that some weeks as leaders we may be scheduled to work fewer than forty-four (44) hours, and on other weeks we may be scheduled to work more than forty-four (44) hours per week.

Work Conditions

• Prolonged periods of standing
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, lifting to 50 pounds without assistance.
• Must be available to work all shifts including days, evenings, weekends, and holidays
• Must be able to work in a fast-paced working environment