Dual Rate Security Supervisor

Gateway Casinos & Entertainment; Rama; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading gaming and entertainment company in Ontario is seeking a Security Supervisor to ensure the safety of staff and guests while providing exceptional customer service. The ideal candidate will have prior security experience and strong communication skills. Responsibilities include managing access to facilities, conducting patrols, and performing first aid when necessary. Join a dynamic team that values contributions and offers career advancement opportunities across its multiple locations.

Benefits

Ongoing training and leadership programs

Career advancement opportunities

Dynamic work environment

Qualifications

• Previous Security experience and training is a strong asset.
• Ability to obtain registration as a Category 1 Gaming Assistant.
• Valid BC Security License required within 90 days of start in B.C.

Responsibilities

• Ensure the security of staff, property, and guests.
• Deliver high levels of customer service and support.
• Control access to the facility and sensitive areas.

Skills

Security experience

Customer Service

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Education

Gaming Security Officer (GSO) training/exam

Completion of Serving It Right

Job description

Overview

In this key role, you will be an integral part of the security team, ensuring Gateway’s staff, property, company assets and valued guests are secure and protected at all times. You will also deliver a high level of customer service, support to staff, and provide accurate reports. The Security Supervisor maintains a presence, patrols gaming and guest activity; conducts door duty and crowd control, and escorts guests and employees as required.

You will perform a number of varying duties throughout your shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost and found, monitoring alarm panels, controlling and issuing keys, writing reports, maintaining a daily log and conducting investigations. You may also be required to provide first aid and medical attention.

What You Bring

• Previous Security experience and Security training is a strong asset.
• Proven high level of Customer Service.
• Organizational, interpersonal, analytical and communication skills.
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
• Completion of Gaming Security Officer (GSO) training/exam prior to start (employer will sponsor) OR valid BC Security License and completion of Gaming Security Officer (GSO) training/exam within 90 days of start in B.C.
• ProServe, ProTect, and Deal Us Security Staff Training Program available (In Alberta).
• Completion of Serving It Right prior to start date (in BC).

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley\'s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.