Doorperson (Part-Time)

Accor Hotels; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel chain in Toronto is seeking a Hotel Ambassador to deliver exceptional guest service. The ideal candidate will have excellent communication skills, experience in customer service, and a professional demeanor. Responsibilities include greeting guests, assisting with luggage, and ensuring a stellar arrival and departure experience. The position requires availability for shift work and the ability to work in all weather conditions. Competitive pay starts at $17.60 per hour, with opportunities for wage increases and benefits.

Benefits

Free meals during shifts

Travel discounts

Free dry cleaning for work gear

Custom learning programs

Qualifications

• Available to work weekends, evenings, and shifts.
• Excellent command of the English language.
• Previous guest services experience.

Responsibilities

• Deliver exceptional guest service upon arrival, during their stay, and at departure.
• Greet all guests warmly and assist with luggage.
• Ensure compliance with hotel safety protocols.

Skills

Excellent verbal communication

Interpersonal skills

Customer service focused

Team oriented

Ability to thrive under pressure

Professional manner

Job description

Company Description

Who We Are

A Storied Past. A Brilliant Future.
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero‑carbon century ahead.

Job Description

As the Ambassador of our Hotel, you are often the first and last impression our guests experience. Your mission is to consistently deliver exceptional guest service upon arrival, during their stay, and at departure. You are a confident, welcoming presence who thrives in the spotlight and understands the impact of hospitality excellence.

• Report for duty on time with a professional appearance, wearing a clean uniform and PPE, and equipped with all necessary tools to start your shift.
• Greet all guests with a smile and a warm hospitality greeting — “Welcome to the Fairmont Royal York.”
• Remain at your assigned post at all times.
• Welcome guests arriving by vehicle or foot and clearly direct them to registration.
• Promote Valet parking to arriving guests and ensure all vehicle keys are properly tagged and securely stored.
• Adhere strictly to Fairmont and LQA Service Standards.
• Demonstrate full knowledge of and compliance with Accor’s ALLSAFE program.
• Acknowledge and recognize Accor Live Limitless (ALL) members.
• Keep driveways and entrances clear for smooth vehicle arrivals and departures.
• Conduct thorough vehicle inspections before parking at the East Door, noting any damage in the O‑Valet system.
• Be visibly stationed at entrances to assist with luggage during arrivals and departures, ensuring it is delivered as requested.
• Provide accurate information about hotel facilities, dining, local attractions, and transportation when asked or anticipated. Refer to the appropriate resource if unsure.
• Direct guests to the Bell Desk for luggage storage.
• Assist during fire alarms as per the Hotel Fire Response Manual.
• Report any suspicious or unusual behavior to AGSM/GSM or Hotel Security.
• Identify and take action on any deficiencies, malfunctions, or untidiness encountered during your shift.

Qualifications

• Available to work weekends, evenings and shift work
• Ability to work outside in all seasons – this means hot summers and cold winters
• Excellent verbal communication & interpersonal skills
• Loves dealing with the public
• Previous Guest Services Experience
• Thrives under pressure
• Team oriented
• Customer service focused
• Professional manner and warm, outgoing personality
• Good Command of the English language
• Valid Driver’s License with no infractions
• Previous experience with Valet Operating System an asset
• Able to drive manual and standard vehicles
• You possess the ability to anticipate the guests needs, approaching them with the offer of assistance before they approach you

Physical Aspects of Position

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

• Starting Rate of Pay:$17.60 per hour. You will receive a wage increase following six months of compensated service, as per the collective agreement. This role is tipped
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor worldwide.
• Dry Cleaning: Free dry‑cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

AI Disclosure

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].

Our Commitment to Diversity & Inclusion

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.