District Manager

Kawartha Dairy Ltd; Kelowna; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A Canadian family-owned company seeks a Retail District Manager to oversee operations in Kelowna and surrounding areas. This role involves training store staff, implementing operational standards, and ensuring exceptional customer service. Ideal candidates will have significant management experience in retail or food service, strong leadership skills, and the ability to analyze financial performance. Competitive salary, bonuses, and a package of excellent benefits including health insurance and employee perks await the successful applicant.

Benefits

Competitive salary

Annual performance bonus

Company paid health, vision & dental benefits

Employee Assistance Program

RRSP/DPSP matching

Discount on products

FREE ICE CREAM

Qualifications

• Proven experience as a District Manager or similar senior management role in retail/food service.
• Strong leadership and team management skills.
• Excellent financial acumen and budgeting experience.

Responsibilities

• Train and ensure operational excellence in stores.
• Conduct store audits and address customer complaints.
• Analyze financial performance and implement improvements.
• Recruit and train new staff for store openings.

Skills

Leadership

Financial analysis

Problem-solving

Team management

Communication

Education

Post-secondary education in business administration, marketing or related field

Tools

MS Office (PowerPoint, Excel, Word)

Standard retail software

Job description

If you’re passionate about driving excellence in day-to-day operations of the retail stores and having fun doing it, apply to our Retail District Manager - BC opportunity so we can meet you!

This position will be based out of our Retail Store and Warehouse in Kelowna, while supporting our current retail stores in Britannia Beach, Victoria and Kelowna and future locations within BC.

What You’ll Love About Us

• Competitive salary
• Annual performance bonus
• 100% Company paid health, vision & dental benefits
• Sick pay
• Employee Assistance Program
• RRSP/DPSP matching
• Uniforms provided
• Opportunities for training & advancement
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Perks, Perks, Perks! Discount on products sold in our retail stores, and an active social committee. And the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

What You’ll Do

As we continue to grow our business in British Columbia, this role will be a hybrid of in-store leadership with hands on responsibilities including serving customers, supporting the warehouse operations with daily order selection as needed and the District Manager responsibilities listed below.

Operations Excellence

• Train and hold stores accountable to operation excellence
• Works directly with SM and ASM to identify recommendations for process improvements
• Visiting stores in your territory to conduct store audits, ensure adherence to action plans, and maintain positive work environments and culture of innovation, passion, and excellence in district.
• Cascading information to our stores, on issues including but not limited to: new policies, promotions, strategies, etc.
• Ensuring all locations deliver exceptional customer service and maintain high customer satisfaction levels.
• Addressing and resolve customer complaints and issues in a timely and effective manner.

Reporting

• Reporting on instore compliance to standards and operational excellence
• Monitoring key performance indicators (KPIs) and implement action plans to achieve targets.

Forecasting

• Provide feedback from stores directly

Store Improvements (QA/Facility/H&S)

• Identify store needs and submits facilities requests
• Hold stores accountable to maintaining brand standards in store
• Audits with cross-functional partners

New Store Openings

• Recruitment and training of new store staff
• Operations set up
• Training, leading, mentoring, and supporting Store Managers to ensure effective management of the store operations and development of their teams.
• Assist in the development of tactical execution plans to support projects and new store growth; support with the management of project deadlines and communicate regular status updates to the Retail Director.

People & Culture

• Working alongside the Retail Director on Store Manager, Assistant Store Manager and Supervisor succession planning
• Conducting Store Manager performance reviews, provide feedback, and implement training programs to enhance staff skills and knowledge
• Work closely with People & Culture on the recruitment process for store staff
• Address employee issues in a timely manner, aligned with KD values

Health & Safety

• Address employee health & safety concerns in a timely manner, aligned with KD values

Training and Development

• Input and feedback into training materials and development needed
• Hold stores accountable to in-store training execution and safety standards

Finance

• Hold stores accountable for financial results and tasks and control standards
• Analyze store and district-level P/L statements to assess areas of improvement and further opportunity, related to increase sales and profitability and optimizing cost controls.

Procurement

• Hold stores accountable to processes and procedures
• Special project(s)

What You Need to Get the Job Done

• Proven experience as a District Manager or similar senior management role, preferably in the retail or food service industry.
• Post-secondary education in business administration, marketing or a related field.
• Strong leadership and team management skills with the ability to motivate and inspire others.
• Excellent financial acumen with experience in budgeting, forecasting, and financial analysis.
• Proficient computer skills in MS Office (PowerPoint, Excel, Word) and working knowledge of standard software used in the retail industry.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to travel within the district (up to 90%) and work additional or varied hours as required to fulfill the responsibilities of the position.
• Ability to learn and operate warehouse equipment such as but limited to: electric stacker, electric pallet jack and hand pallet jack.

Equal Opportunity/EEO Statement

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.