Dispatcher - Fastfrate Group (Edmonton)

Challenger Motor Freight Inc; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A logistics company in Edmonton is seeking an experienced Dispatcher for the afternoon shift. You will coordinate with drivers, ensuring effective communication and problem resolution within teams. The ideal candidate will have dispatch and customer service experience, with a strong understanding of the transportation industry. Join us in contributing to a forward-thinking organization that values teamwork and effective solutions.

Qualifications

• Minimum of 2 years truckload dispatch experience is an asset.
• Must have a minimum of 1 year of Customer Service experience.
• Working knowledge of the North American transportation industry is preferred.

Responsibilities

• Communicate dispatch information to Drivers.
• Monitor and respond to driver’s satellite messages.
• Collaborate with teams to solve problems efficiently.

Skills

Truckload dispatch experience

Customer Service experience

Knowledge of North American transportation

Communication skills

Problem-solving abilities

Job description

Overview

Fastfrate is looking for an experienced Dispatcher to join our team!

The Driver Coordinator (Afternoon 12:00pm - 8:30pm, Monday - Friday) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.

The Opportunity

We are currently hiring a Dispatcher to join our Operations Team in Edmonton, Ontario for an afternoon shift, 3:0 This is a great opportunity for someone who’s not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement.

Primary Responsibilities

• Communicate dispatch information to Drivers
• Monitor and respond to driver’s satellite messages
• Participate in and support driver retention initiatives
• Collaborate with Customer Service and Planning teams to efficiently solve problems
• Maintain fair and equitable distribution of work
• Monitor driver performance and miles
• Coach driver’s regarding customs, hazmat, hours of service, policy, regulations, satellites
• Develop solutions for any driver inquiries
• Update customer websites
• Communicate & problem solve with customers as required
• Other duties as assigned

Desired Qualifications and Attributes

• Minimum of 2years truckload dispatch experience is an asset
• Must have a minimum of 1 year of Customer Service experience
• Working knowledge of the North American transportation industry
• ACE and Customs/border crossing experience an asset
• Keen interest in building relationships with your team of drivers and co-workers
• Desire to urgently resolve incidents that occur while driver is delivering their load
• Exhibits a conscious effort to understand the causes instead of just the effects of a situation
• Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
• Meticulous attention to detail
• Good communications skills (written and verbal)
• Intermediate level computer skills and proficient keyboarding