Dispatcher - Durham Region Transit

Transdev Ontario Manitoba; Ajax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading mobility company in Ajax, Ontario is hiring a Full Time Dispatcher for a One Year Maternity Leave Contract. The ideal candidate will ensure smooth operations and maintain high standards of customer service while completing documentation accurately. The role demands strong organizational skills, ability to handle operational challenges, and proficiency in Microsoft Office. Join a team committed to safety and employee satisfaction in an award-winning workplace.

Benefits

Employee referral bonuses

Commitment to innovation and sustainability

Strong company culture

Qualifications

• Demonstrated excellence in customer service, able to remain calm under pressure.
• Strong verbal communication skills with a courteous telephone manner.
• Organizational skills with the ability to prioritize and manage time effectively.

Responsibilities

• Document and submit required paperwork accurately and timely.
• Conduct daily vehicle checks and respond to breakdowns swiftly.
• Report incidents and ensure compliance with safety protocols.
• Serve as contact for operational challenges and driver concerns.
• Provide basic IT troubleshooting support.

Skills

Customer service excellence

Organizational skills

Strong verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Voyago is hiring for a Full Time One Year Maternity Leave Contract for Dispatcher in our Durham location!

At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity. We’re not just saying that—our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Here’s what our people have to say:

• 84% Agreed "Voyago is a physically safe place to work…"
• 80% Agreed "I can be myself at Voyago…"
• 81% Agreed "Management has kept me well-informed…"

Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication.

About the Role

Reporting to the Transit Operations Supervisor, the Lead Hand is responsible for assisting the Supervisor with daily operations, vehicle switch‑outs in addition to their scheduled driving shifts. The position requires the ability to work within a number of spheres of operation including both on‑road and in the office. The position requires an understanding of administrative components of the operation and requires the ability to work on several computer platforms such as payroll, internal reporting and scheduling.

Shift Schedule Options

• Day Shift: Monday to Friday 6:00 AM – 2:00 PM

Hourly Rate

$20.25

Why Work With Us?

🚍 Ontario's Leading Mobility Company

• Medical Transportation
• Student Transportation
• Public Transit
• Para-Transit & Accessible Mobility
• On-Demand Transit

🌱 Grow With Us

We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career.

🏆 Award-Winning Commitment

Our teams are frequently recognized for Safety and Client Satisfaction excellence. Voyago is proud to be named one of Canada's Safest Employers and a multi‑year recipient of the Excellence Award.

Primary Responsibilities

• Ensure accurate documentation by maintaining and submitting required paperwork, including timesheets, vacation requests, and other operational records in a timely manner.
• Conduct daily vehicle circle checks on spare units to ensure roadworthiness and readiness; proactively respond to vehicle breakdowns by coordinating immediate replacements or taking over runs on short notice.
• Report and document incidents promptly, including employee injuries, vehicle collisions, and property damage, following company protocols and completing all necessary forms and reports.
• Carry out on‑the‑road safety inspections, including safety blitzes and driver road observations, as directed by the Operations Supervisor, to support compliance and safety initiatives.
• Serve as the immediate point of contact for resolving operational challenges and driver concerns; escalate complex or unresolved issues to the Operations Supervisor as necessary.
• Provide basic troubleshooting and support for IT equipment, such as on‑board tablets and smart card readers, ensuring minimal disruption to service.
• Perform additional tasks and responsibilities as assigned by the Transit Supervisor to support the smooth operation of daily transit services.

Requirements

• High school diploma or equivalent — post‑secondary education is considered an asset.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication.
• Valid G‑class driver's license with a clean driver's abstract and strong awareness of road safety practices.
• Clear and current criminal record check — including Vulnerable Sector Screening required.
• Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution‑focused in high‑pressure or time‑sensitive situations.
• Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately.
• Well‑developed organizational skills, including the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities with attention to detail.
• Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners.

Benefits

• A Rewarding Career with a growing company recognized as a Great Place to Work.
• A strong company culture backed by a global leader—Transdev.
• An award‑winning workplace known for safety, service excellence, and employee satisfaction.
• A commitment to innovation and sustainable environmental initiatives.
• A diverse and inclusive team culture that encourages professional growth and well‑being.
• Global career opportunities within a locally grounded company.
• Employee perks and referral bonuses to reward your contributions.

Accessibility & Accommodations

Voyago is committed to providing accommodations for individuals with disabilities throughout the recruitment process. Accommodations are available upon request for both internal and external applicants. If you require an accommodation due to a disability for any stage of the interview process, please notify Human Resources when you are contacted—we’ll make the appropriate arrangements.

Join a Workplace That Puts People and Safety First

Be part of a team shaping the future of mobility. Bring your passion for safety, training, and service—and help make a difference at a Great Place to Work.

Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage. We thank all applicants; however, only those under consideration will be contacted.