Dispatcher / Administrative Assistant

Pacific Western Transportation Ltd; Whitehorse; On-site; CAD 60,000 - 80,000; Full time

Job summary

A transportation company is hiring a Dispatcher / Operations Administrative Assistant in Whitehorse, Yukon. This full-time position involves managing school bus routes, communicating with schools and parents, and providing exceptional customer service. The ideal candidate will possess strong organizational and problem-solving skills, proficiency in Microsoft Office, and knowledge of the local area. This role is essential in ensuring smooth bus operations and effective communication within the community.

Qualifications

• Proficient in Microsoft Office Suite.
• Strong map-reading skills and excellent knowledge of Whitehorse and Yukon.
• Previous administrative and/or dispatch experience preferred.
• Class 2 driver’s license is an asset.
• Excellent phone etiquette and strong interpersonal skills.
• Ability to manage multiple tasks and perform well under pressure.

Responsibilities

• Monitor and manage bus routes using Bus Planner Software.
• Distribute schedules, update drivers, and maintain attendance sheets.
• Communicate route vacancies to relevant departments.
• Serve as a liaison between schools, parents, and Standard Bus.
• Morning dispatching of school buses.
• Attend meetings with EDU and school boards as required.

Skills

Proficient in Microsoft Office Suite

Strong map-reading skills

Excellent phone etiquette

Strong interpersonal and communication skills

Ability to manage multiple tasks

Tools

Bus Planner Software

Job description

Job Details

Standard Bus Contracting has an immediate opening for a Dispatcher / Operations Administrative Assistant to join our growing team. This role is responsible for ensuring the smooth operation of school bus runs while delivering outstanding customer service to driving staff, schools, parents, and the public. Day‑to‑day communication with stakeholders and exceptional organization, communication, and problem‑solving skills are key factors for success in this role.

Working Conditions

This is a full‑time position working Monday through Friday, from 6:00 am to 2:30 pm.

Wage: $28.50 per hour

Key Responsibilities

• Monitor and manage bus routes, including creating or adjusting schedules using Bus Planner Software and knowledge of Whitehorse/Yukon
• Distribute schedules, update drivers, and maintain attendance sheets
• Communicate route vacancies to relevant departments
• Serve as a liaison between schools, parents, and Standard Bus to address inquiries and resolve concerns promptly and professionally
• Morning dispatching of school buses in collaboration with the operations team
• Attend meetings with EDU, school boards, and committees as required

Knowledge And Skills Required

• Proficient in Microsoft Office Suite
• Strong map‑reading skills with excellent knowledge of Whitehorse and Yukon road systems, schools, and community locations
• Previous administrative and/or dispatch experience preferred
• Class 2 driver’s license considered an asset
• Excellent phone etiquette and strong interpersonal and communication skills
• Ability to manage multiple tasks simultaneously and perform well under pressure