Director, Small & Medium Business - Commercial Lines (Select)

Arthur J. Gallagher & Co. (AJG); Calgary; On-site; CAD 125,000 - 150,000; Full time

Job summary

A leading global insurance brokerage is looking for a Director - Small & Medium Business, Commercial Lines in Calgary. In this role, you will lead the Client Service team to enhance client retention and operational excellence. With a focus on strategic collaboration, you will develop processes that improve client service, report directly to the Regional Client Service Leader, and ensure alignment with branch goals. Candidates should possess strong management skills and relevant experience to drive performance improvements.

Benefits

Flexible medical & dental coverage

Retirement savings with company match

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Paid sick days & personal days

Qualifications

• 5+ years of client service and/or claims management experience or 10+ years relevant experience.
• Minimum 3 years of supervisory experience.
• Demonstrated proficiency in managing operational service delivery.

Responsibilities

• Lead and develop a team of Branch Client Service Managers and Associates.
• Deliver high-quality client service in accordance with operational standards.
• Invent and implement efficient processes and workflows.

Skills

Client service management

Team leadership

Operational service delivery

Strategic collaboration

Education

Bachelor's degree

High School diploma/GED

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Join Arthur J. Gallagher & Co. as the Director - Small & Medium Business, Commercial Lines (Select) and lead our dedicated Client Service team in Calgary, AB, Canada. This role offers the outstanding opportunity to build our client service strategy, directly impacting client retention, happiness, and operational excellence. You will report to the Regional Client Service Leader and work closely with the Branch Manager to align with branch goals.

How you'll make an impact

• Lead and develop a team of Branch Client Service Managers and Associates.
• Deliver high-quality client service in accordance with AJG operational standards and practices.
• Attain and surpass efficiency and performance metrics.
• Invent and implement efficient processes and workflows.
• Ensure client retention and happiness by improving AJG's value proposition.
• Collaborate with internal teams to successfully implement branch strategies.
• Foster a culture of performance and continuous improvement.

About you

• Bachelor's degree with 5+ years of client service and/or claims management experience, or High School diploma/GED with 10+ years of relevant experience.
• A minimum of 3 years of supervisory experience.
• Appropriate licensing as required.
• Demonstrated proficiency in managing operational service delivery.
• Skilled in guiding teams within a matrix structure, specifically in operational service delivery or shared services.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.