Director, Omni-Channel Sales & Business Development

PUIG; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

A leading beauty company based in Toronto is seeking an experienced professional to drive omni-channel strategies and manage key accounts. You will utilize your 7+ years of e-retail sales experience to develop business plans and drive sales growth. Ideal candidates will have a Bachelor's degree and strong negotiation skills, with a passion for beauty and retail. A hybrid work policy and competitive benefits are offered.

Benefits

Competitive compensation & benefits

Learning and development opportunities

Entrepreneurial and creative work culture

Qualifications

• 7+ years of commercial sales/e-retail experience in beauty.
• Proven ability to drive sales growth and market share.
• Excellent project management skills.

Responsibilities

• Oversee key account relationships and develop business plans.
• Monitor and report on shipment budgets and order flow.
• Lead account reviews to align future strategies.

Skills

Sales growth

Negotiation

Project management

Digital communication strategies

Leadership

Fluency in English and French

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

The Opportunity

Drive Puig's omni-channel acceleration for the Prestige segment across brick-and-mortar and e-commerce. Strengthen every step of the funnel with key retail partners. Lead robust commercial plans and growth initiatives for in-store and e-tailing to deliver monthly and annual revenue goals.

What you'll get to do

Commercial Strategy:

• Oversee key account relationships and retailer meetings with ACI Brands Inc.; develop and negotiate business plans and targets to profitably grow the business
• Negotiate and adapt commercial trade terms by client to meet sales and margin objectives
• Liaise with ACI account teams to monitor, track, and report weekly/monthly shipment budgets and order flow, ensuring all programs and launches meet on-counter dates
• Monitor retailer inventory and replenishment with ACI; proactively address opportunities or challenges
• Lead quarterly/seasonal account reviews with ACI to align on future actions and strategies
• Conduct monthly (or as needed) market visits with the ACI field team to identify sales support needs and growth opportunities that deliver plan
• Ensure best-in-class execution of launches and portfolio updates (timeliness, quality, targeting); implement corrective actions when needed
• Develop, negotiate, and manage sales budgets including co-op, demo, and sales incentives
• Participate in bi-weekly/monthly sales meetings to motivate the team and provide direction based on results and feedback

Analyze performance:

• Establish KPI trackers with partners to clearly identify performance vs. target; diagnose gaps and drive actions to close them
• Execute ongoing competitive and retailer analysis (retailer emails, social channels, and periodic competitive audits) to generate insights and tactics that improve our value proposition across B&M and e-commerce
• Expand category, retailer, and market landscape knowledge to pinpoint key business drivers

Partnerships:

• Maximize communication efficiency; leverage cross-functional resources (internal and external)
• Provide clear written and verbal updates to align multiple stakeholders; ensure touchpoints and messaging are coordinated and measured
• Multitask across multiple retailers, brands, and cross-functional workstreams
• Partner hand-in-hand with ACI Brands Inc. on omni-channel strategy and execution; program online activations as needed
• Work closely with Marketing & Media to bring a merchandising vision to life across digital and B&M co-op campaigns
• Liaise with Operations on demand planning and fulfillment request inventory, forecast needs, and communicate clear launch and promotion dates aligned to business requirements
• Develop and manage customer P&Ls in partnership with Finance
• Collaborate with the Global E-commerce team on the merchandising calendar and apply best practices from other markets

We'd love to meet you if you have

• Bachelor's degree; 7+ years of commercial sales/e-retail in beauty
• Proven ability to drive sales growth, rankings, and market share, with experience partnering with top retailers (e.g., Holt Renfrew, Sephora, Jean Coutu, Shoppers Drug Mart)
• Strong track record building digital communication strategies supported by ROI analysis
• Demonstrated leadership: motivate sales teams, negotiate effectively, and craft innovative, first-to-market solutions
• Excellent project management and attention to detail; adept at juggling multiple priorities and collaborating cross-functionally
• Ability to travel 30% annually both domestically and internationally
• Fluency in English and French (preferred)
• Proficient in Microsoft Office Suite

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package
• Hybrid work policy