Director of Sales Operations

PixMob; Montreal; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading immersive experience company in Montreal is seeking a Director of Sales Operations. You will lead a sales team of 13, manage pipeline, and streamline internal collaboration. The ideal candidate has over 8 years in sales operations, strong Salesforce skills, and bilingual (EN/FR) proficiency. Join us to help empower our global sales team and innovate for unique live events.

Qualifications

• 8+ years of experience in sales operations or related leadership role.
• Proven track record in managing sales processes.
• Bilingual (EN/FR) required.

Responsibilities

• Lead and support sales team to maximize performance.
• Manage pipeline management, demand forecasting accuracy.
• Streamline communication between internal teams.

Skills

Sales process management

Salesforce proficiency

Leadership and mentoring

Excellent communication

Education

Bachelor degree in a related field

Tools

Salesforce

Job description

PixMob is one of the world’s leaders in creating immersive experiences for live events. You might have seen 60,000 people lighting up at the Super Bowl, or at a Coldplay concert. Our goal is to ignite collective joy for fans worldwide.

We work with international artists, event organizers, sports teams and brands who care about creating unique & memorable experiences for their guests. PixMob is rooted in design and innovation. Alongside our customers, we reinvent immersive experiences through advanced wireless technologies engineered in-house, at our Montreal HQ. From rapid-prototyping to mass-manufacturing, we are fully vertically integrated to keep pushing the boundaries of the possible. We are leading the way with our sustainability efforts as we have been fighting against single-use plastics. We focus our efforts on using recycled or plant-based compostable materials and encouraging our clients to recycle our products.

The culture at PixMob is one based on humility, relentlessness and cooperation. We operate in a competitive market and need to keep innovating to stay ahead. People who thrive have a deep curiosity to keep improving, learning and coaching others. Our clients are some of the most creative people in the industry and rightfully the most demanding.

We are seeking a Director of Sales Operations to empower and enable our global sales team to work efficiently and deliver results. This leadership role sits at the intersection of sales management, enablement and cross-departmental alignment.

Partnering with the CCO and VP of Marketing & Sales, the Sales Ops Director translates goals into actionable sales plans. Working with the Sales Ops manager they oversee the daily operations of the sales function and act as a facilitator with other teams to improve processes, collaboration and client outcomes.

Responsibilities

The main responsibilities of this positions are :

• Sales Team Leadership & Support
• Lead, mentor, and support the sales team (13 people) to maximize performance, providing tools, processes, and structure.
• Hire, onboard and develop new team members as the company scales.
• Oversee pipeline management, demand forecasting accuracy, and CRM usage (Salesforce)
• Manage the administrative backbone of the sales function: quotes, contracts, NDAs and team administration (travel, hospitality for clients, commissions)
• Provide strategic leadership to ensure Sales is effectively connected with other internal teams:
• Production: align on requirements to successfully sell & deliver events.
• Operations & Procurement: oversee the process for sharing pipeline visibility to support inventory planning, lead times, and deployment capacity.
• Finance: ensure alignment on pricing, margin targets and client collection.
• Product & R&D: validate feasibility and timelines for custom requests.
• Marketing: collaborate on sales collateral, campaigns, outreach and content opportunities.
• IT: Deployment & improvement of sales tools
• Streamline communication to ensure client expectations are consistently aligned with internal capabilities.
• Lead the optimization of the sales processes, documentation, and SOPs.
• Drive efficiency in deal execution, removing internal bottlenecks.
• Orient and guide the development of dashboards to track KPIs, pipeline health, and productivity.
• Oversee the efforts to improve CRM workflows, ensuring data integrity and usability.

We would like to hear from you if you have this professional profile:

• Bachelor degree in a related field.
• 8+ years of experience in sales operations, commercial operations, or a related leadership role, ideally in a fast-growing B2B company.
• Proven track record in managing sales processes and supporting teams in an extremely fast-paced, international context.
• Strong experience with Salesforce (or equivalent CRM), reporting, and pipeline management.
• Excellent communication and collaboration skills.
• Detail-oriented, process-driven, and skilled at balancing strategic oversight with hands-on execution. Builder and doer mentality. Bilingual (EN/FR) a requirement.

Language & Inclusivity:

• The candidate must possess fluent proficiency in English communication skills as day to day business will be done with international clients, including but not limited to the US market / European Market / Asia Pacific / etc.
• Inclusivity is at the heart of our culture. We welcome and value candidates from all backgrounds, identities, and experiences. Please note that our job posting uses simplified grammar to facilitate comprehension between languages, and is not meant to discriminate nor foster biases between gender identities. Join us in creating a diverse and inclusive workplace where everyone feels respected and empowered.

Thanks for showing interest in PixMob and this position. Please note that only selected candidates will be contacted.