Director of Operations: Scale, Optimize & Deliver

TreowGroup Recruitment; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading recruitment agency is seeking a Director of Operations in Toronto. The role requires 5+ years in operations leadership within customer-centric environments. Responsibilities include overseeing the customer lifecycle and implementing operational excellence strategies. Ideal candidates will possess a strong background in process optimization, supply chain management, and tech-enabled operations. This is an opportunity to drive transformation in a growing organization.

Qualifications

• 5+ years of operations leadership in fast-paced, customer-centric environments.
• Demonstrated success scaling mid-sized businesses ($25M–$100M+) through process and systems alignment.
• Strong background in tech-enabled operations.

Responsibilities

• Partner with CEO and leadership team to translate business strategy into operational excellence.
• Oversee end-to-end customer lifecycle.
• Implement structured execution frameworks for process optimization.

Skills

Process Optimization & Efficiency

Supply Chain Management

Capacity Planning

Resource and Inventory Management

Quality Assurance & Control

Cost Control & Waste Reduction

Tech-enabled Operations

Lean, Six Sigma or PMP Training

Education

Post-secondary degree in business, operations management, or related discipline

MBA

Tools

ERP

CRM

Business Intelligence Tools

Job description

A leading recruitment agency is seeking a Director of Operations in Toronto. The role requires 5+ years in operations leadership within customer-centric environments. Responsibilities include overseeing the customer lifecycle and implementing operational excellence strategies. Ideal candidates will possess a strong background in process optimization, supply chain management, and tech-enabled operations. This is an opportunity to drive transformation in a growing organization.