Director of IT Operations

Zoot Enterprises; Burnaby; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading decision management firm in Burnaby seeks a Director of Production Operations to oversee all operations and ensure high-quality production services. This position requires strategic leadership and operational management, focusing on process improvement and team development. Candidates should possess 8–10 years of relevant experience, including 5 years in senior leadership roles, and a Bachelor's degree. The role also emphasizes quality compliance and budget optimization, fostering a high-performing culture while managing daily operational activities.

Benefits

Comprehensive medical, dental, vision packages

Paid time off

On-site fitness center

Tuition reimbursement

Qualifications

• 8–10+ years of IT, Operations or Service Management experience.
• 5+ years of senior leadership role experience.

Responsibilities

• Oversee daily production operations across multiple teams.
• Monitor key performance indicators (KPIs) and operational metrics.
• Analyze data to identify improvements and drive productivity.
• Ensure compliance with industry regulations and standards.
• Collaborate with IT to ensure stable and optimized systems.
• Foster a high-quality team environment.

Skills

Leadership

Operational management

Process improvement

Quality and compliance

Budget management

Education

Bachelor Degree in Technical or business-related fields

High School Diploma

Job description

Discover fulfilling careers at Zoot, where our dedicated employees focus on delivering the best decisioning engines for some of the largest organizations worldwide. As part of the Zoot team, you’ll join a group of passionate individuals who value work‑life balance, including commitments to family, friends, outdoor activities, and environmental causes.

Work With Us

We foster a dynamic work environment where our team members are not only dedicated to delivering exceptional results for our clients but also encouraged to pursue their personal passions.

Our commitment to careers and a healthy work‑life balance, combined with support for our employees’ well‑being, promotes a culture that values family, friendships, outdoor activities, and environmental causes.

By embracing careers at Zoot, our employees enjoy the unique combination of Montana’s beauty and opportunities with Silicon Valley‑inspired perks. This work‑life balance contributes to our team’s overall well‑being and the company’s continued success in achieving record results for our clients.

Zooters have access to comprehensive medical, dental, vision, life insurance and disability packages, as well as paid time off, holidays, and sick leave.

Health & Wellness Initiatives

Pop in to the on‑site fitness center or relaxation room – or partake in one of the many offerings provided by the Wellness Committee.

Charge up in the morning at the Espresso Bar or grab a savory lunch from our healthy and delicious campus cafeteria.

Engaging Culture

Zooters are amazing coworkers sharing their spaces in a dog‑friendly office environment. Oh, did we mention the private disc golf course?

Investments in Individual Futures

Zoot provides financial support for continuing education, tuition reimbursements, and career development.

Director of Production Operations

Interviews will be scheduled after the holidays starting January 5, 2026.

Job Description:

The Director of Production Operations will oversee Zoot’s production operations to guarantee reliability, quality, efficiency and ultimately, client satisfaction. This individual will develop, maintain, and lead high performing teams, analyze operational inefficiencies, implement solutions, and align all operational efforts of production operations with the broader business objectives.

The Production Operations group is responsible for managing the configuration and day‑to‑day running of the infrastructure, monitoring live applications, identifying and resolving issues that arise in the production environment, providing technical support to end‑users, and ensuring smooth operation of Zoot’s systems. The goal of this group is to quickly address incidents and minimize downtime. The Production Operations group is the first point of contact for any problems users experience once deployed to production. This organization’s groups perform tasks like configuration, deployment, monitoring, maintenance, incident response, system performance optimization, and user support.

For over 30 years, Zoot Enterprises has been a global provider of advanced origination, acquisition, and decision management solutions. Our customer‑centric tools and services enable Zoot's clients to add value and differentiation, while providing nimble, scalable solutions for specific business objectives. Zoot provides a cloud based, secure processing environment. We offer tailored data‑driven decisioning technology solutions that empower our clients to streamline processes, increase flexibility and efficiency, accelerate growth, while accessing hundreds of cutting‑edge data sources to help reduce risk.

Essential Job Functions:

• Strategic Leadership and Team Development: Work with Production Operations teams on organization planning. Identify and develop team goals in alignment with Zoot’s strategic goals, objectives, policies and tenets. Manage, inspire, and mentor team managers, fostering a culture of accountability, safety, collaboration, and performance excellence. Encourage accountability while managing team dynamics and problem solving initiatives. Support workforce planning, training, and development.
• Operational Management: Oversee daily production operations across multiple teams. Monitor key performance indicators (KPIs) and operational metrics to ensure production targets and quality standards are being consistently met.
• Process Improvement: Analyze data and performance metrics to identify improvements and drive productivity. Streamline and eliminate inefficient workflows, processes, and systems. Research and implement new applicable systems and processes that would lead to operational efficiency and scalability.
• Quality and Compliance: Ensure the continuous operation and integrity of all processing systems to maintain high availability, consistent reliability, and an error‑free environment. Ensure compliance with industry regulations, standards, and company policies.
• Technology and Innovation: Collaborate with IT Infrastructure, Software and Architecture to ensure defect‑free, stable and optimized systems.
• Develop and Maintain a Service‑Focused Culture: Foster a high‑quality team environment that supports both internal and external users by being proactive, empathetic, and accountable to deliver exceptional value.
• Budget & Cost Optimization: Work with leadership to develop and manage budget, monitor expenses, and implement strategies to reduce cost.
• Other duties as assigned – it is understood that this list of major duties and responsibilities is not an inclusive list and that other duties and responsibilities, which may include helping others in the same or different departments, may be assigned by supervision.

Education, Training, and Experience Requirements:

• High School Diploma
• Bachelor Degree in Technical or business‑related fields
• 8–10+ years of IT, Operations or Service Management experience
• 5+ years of senior leadership role experience

Physical Requirements:

All positions at Zoot require the ability to move about inside an office environment which includes the operation of computers and other office productivity machinery and frequently communicates with other employees, clients, vendors, and visitors. This position specifically requires long periods of sitting at a computer workstation.

This position will take place primarily in an office setting. It is expected that exempt employees, and specifically this position, regularly and consistently report to work, on‑site at Zoot headquarters, during normal business hours. In order to optimize team performance, the work space for this position is typically a cubicle setting in an open space environment. It is expected that employees, and specifically this position, regularly and consistently report to work on‑site at Zoot’s headquarters and work between 40–45 hours per week. This will include working during Zoot’s “Core Hours” which are between 9 am–4 pm Mountain Time Monday‑Friday. This position may require travel. Occasional nighttime and weekend work is required within the position.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job which may include helping others in the same or different departments, may be assigned by supervision. Duties, responsibilities and activities may change at any time with or without notice.

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