Director of Customer Experience & Operations

GoFor Delivers; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading logistics company in Ottawa is seeking a Customer Service Director to enhance customer experience and improve internal processes. The successful candidate will have a Bachelor's Degree and significant experience in project management, sales processes, and team leadership. This role involves establishing effective customer-facing practices and managing operational efficiency metrics. Excellent communication and organizational skills are required.

Qualifications

• Excellent communication skills, both written and verbal.
• Minimum 3 years of project management experience.
• Strong business acumen with financial systems knowledge.

Responsibilities

• Establish and maintain customer-facing processes.
• Create methods to improve sales and operations.
• Manage performance of direct reports.

Skills

Project management

Sales process implementation

Financial systems understanding

Leadership skills

Customer relationship management

Education

Bachelor's Degree

Tools

Salesforce.com

OnFleet

Tableau

Job description

A leading logistics company in Ottawa is seeking a Customer Service Director to enhance customer experience and improve internal processes. The successful candidate will have a Bachelor's Degree and significant experience in project management, sales processes, and team leadership. This role involves establishing effective customer-facing practices and managing operational efficiency metrics. Excellent communication and organizational skills are required.