Director, Customer Communications & Events

McKesson; Mississauga; On-site; CAD 124,000 - 208,000; Full time

Job summary

A leading healthcare company is seeking a Customer Communications and Events Director to drive communications strategy across various teams. This leadership role requires over 10 years of experience in B2B communications and a strong understanding of the healthcare sector. The ideal candidate will foster collaboration and ensure clear, impactful messaging while managing events. Proficiency in digital tools and fluency in English and French are preferred. A competitive compensation package is offered.

Benefits

Competitive compensation package

Annual bonus opportunities

Diverse and inclusive work environment

Qualifications

• 10+ years of experience in B2B communications strategies.
• Proven experience in people leadership and team management.
• Fluency in both English and French preferred.

Responsibilities

• Lead national communications for Specialty Health and other teams.
• Execute communication strategies aligned with priorities.
• Facilitate event development ensuring brand consistency.

Skills

Leadership

Strategic thinking

Communication

Collaboration

Event management

Education

Bachelor's degree in Communications, Marketing, or Business Administration

Master’s degree

Tools

Salesforce

Marketo

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

The Customer Communications and Events Director plays a pivotal role in advancing McKesson Canada’s B2B communications strategy. This leadership position is responsible for guiding a high-performing team that delivers impactful communications across our Retail Banner Group, Unaffiliated retail pharmacies/institutions, Specialty Health, and Product Strategy & Supplier Partnerships (PSSP) teams.

As a strategic partner to internal stakeholders, the Director leads the development of compelling narratives and customer-facing messaging that reflect McKesson’s commitment to innovation, partnership, and Advancing Health Outcomes for All.

Specific Responsibilities

Leadership & Strategic Business Support

• Lead and oversee the communications needs nationally for the following teams: Specialty Health, McKesson Specialized Distribution (MSD), Affiliated Banners (Retail Banner Group), Unaffiliated Retail Pharmacies/Institutions, and Product Strategy & Supplier Partnerships (PSSP). This includes overseeing messaging and content for customer events.
• Own and execute the communications evolution strategy in alignment with organizational priorities.

Strategic Communications & Brand Stewardship

• Champion customer communications to ensure that all messaging is consistent, clear, and aligned with McKesson Canada’s customer communications brand guidelines.
• Ensure all initiatives are delivered within the defined scope, timeline, and budget.
• Leverage the McKesson Canada corporate brand as a strategic anchor to guide customer communications direction and ensure consistent positioning of the organization and its strategic priorities with internal stakeholders.

Event Development & Execution

• Facilitate the execution of the retail banner event portfolio and the development of communications for industry events and/or trade shows, ensuring consistency with customer narrative and brand voice.
• Partner with business leads and key internal stakeholders to define event goals, success metrics, and audience engagement strategies that support banner priorities and customer value propositions.
• Support sponsorship requirements as needed.

Collaboration & Stakeholder Engagement

• Facilitate cross-functional team collaboration with banner services teams such as Marketing, Merchandising, Operations, etc. to ensure seamless integration of brand, product, service, and customer experience across all event touchpoints.
• Collaborate with internal stakeholders to assess current-state communications infrastructure and identify opportunities to streamline, centralize, and modernize platforms (e.g., Salesforce, Marketo, PharmaClik) for improved governance, targeting, and performance measurement.
• Integrate strategic messaging into customer engagement efforts through collaboration with account teams, commercial operations, and corporate communications, ensuring unified communications across customers and channels.

Minimum Qualifications

• Bachelor's degree or equivalent in Communications, Marketing, or Business Administration. A master’s degree is preferred.
• 10+ years of experience developing, implementing, and leading content and communications strategies, preferably for B2B audiences.
• Proven experience in people leadership, including managing and developing teams, fostering a collaborative and inclusive work environment, and driving team performance to achieve business goals.

Key Competencies

• Proven experience in a senior communications role, preferably for a large organization within the healthcare or pharmaceutical industry.
• Proficiency in digital communication tools and platforms such as Marketo, Swoogo and Salesforce is an asset.
• Fluency in both English and French is preferred.
• Travel within Canada may be required to support retail banner event needs.
• A well-defined sense of diplomacy, supported by excellent executive presence and ability to cultivate positive relationships with cross-functional teams.
• Ability to synthesize information, initiate a plan and manage at both a strategic and operational level.
• Skilled in managing sensitive or high-stakes communications with professionalism and clarity.
• Ability to deeply understand customer needs, behaviours, and pain points to inform communication strategies that resonate and drive engagement.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$124,800 - $208,000

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson!

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