Director Cash Logistics Operations & Strategy

Brink's; Toronto; On-site; CAD 100,000 - 120,000; Full time

Job summary

A leading global cash management provider is seeking a Director of Cash Logistics Operations & Strategy in Toronto. The role involves leading national Cash Logistics functions, process improvements, and enhancing customer experiences. Ideal candidates should have over 5 years of relevant experience and a strong analytical background. Bilingualism in English and French is an asset. This position allows for significant leadership responsibilities to drive operational excellence within the company.

Benefits

Opportunities for professional growth

Equal opportunity employer

Collaborative work environment

Qualifications

• 5+ years cash logistics, cash management and/or cash forecasting experience.
• Experience with Lean Six Sigma principles is a plus.
• Strong analytical skills required with extensive project experience.

Responsibilities

• Lead execution of Cash Logistics functions and process improvements.
• Support Sales department to attain new Cash Logistics customers.
• Develop tools to deliver Cash Logistics solutions.

Skills

Analytical problem-solving

Bilingualism in English and French

Attention to detail

Team collaboration

Education

5+ years in cash logistics or management

Lean Six Sigma principles

Job description

About the job

The Brink’s Company (NYSE: BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

We are seeking an accomplished and dynamic Director of Cash Logistics Operations & Strategy to join our team. In this role, you will be fully responsible for leading the execution of the national Cash Logistics function through the design and execution of Cash Logistics processes, operational improvements, and corporate team leadership (Business Solutions Management team). This role has a strong focus on improving process design, quality, continuous improvement, and developing integrated practices across the Brink’s network for all Cash Logistics processes.

Key Responsibilities

• Maintain and improve the quality, profitability and safety of cash processing services through active use of CPI tools and lean principles
• Work with cross-functional groups to support all Brink’s products supported by currency processing operations, including offering subject matter expertise when new Brink’s products are coming to market
• Support the Sales department in attaining new Cash Logistics customers by participating in the RFP process as Subject Matter Expert in Client Discovery sessions to determine Cash Logistics solution fit and value to Clients
• Design and implement a repeatable onboarding process for Brink’s Cash Logistics service offerings to enhance our customer experience
• Support new offer development and design of Client solutions in collaboration with Operations and functional groups, including Strategy & Marketing, Sales, and Pricing, through the application and management of knowledge, skill, tools, resources and techniques.
• Develop tools to deliver Cash Logistics-based supply chain solutions to customer requirements, requests and customer opportunities
• Additional projects as required

Operations Management

• Oversees successful delivery of Cash Logistics business through leadership of Business Solutions Management team and collaboration with both corporate and field Operations teams
• Will interface with other business unit heads to ensure effective implementation of strategies and cooperation towards business objectives
• Establish KPI’s for Cash Logistics Business Units in collaboration with the Operations Strategy & CPI team
• Assist in the formulation, recommendation, and implementation of company operation policies and long-term objectives
• Create a team environment of accountability and commitment for reaching Continuous Improvement (CI) goals and LEAN methodology
• Support building CI Culture through engagement, communication and celebration
• Keep up to date on local and regional market conditions and the activities of the competition to make sound business decisions to meet corporate objectives
• Work with sales to determine sales and pricing strategy of accounts within the region
• Collaborate with local Branch Management to support the attainment of KPIs and SLAs in situations escalated beyond the Business Solutions Management team

Business Unit Performance Management & Employee Engagement

• Ensures national compliance with and training on customer-specific processing requirements and meets all audit expectations
• Provides input to Management teams on decisions, including salary planning, performance management, hiring and termination recommendations
• Reviewing, monitoring and reporting on key performance indicators by cash processing operation, identifying areas of concern and implementing practical solutions to those concerns
• Reporting for financial and audit needs as per the requirements of the Finance department
• Participate in the budgeting and strategic planning process

Process Engineering

• Implement, monitor and maintain standardized reporting processes across all cash processing locations
• Lead process design and re-design efforts in Cash Logistics with a focus on the development of integrated processes/systems with other services (i.e. CIT)
• Working with various teams, evaluation and implement systems and process enhancements that improve cash processing and forecasting efficiencies and their contribution to business profitability
• Development of Quality program (using 6 sigma principles) and reporting metrics, working with Security and Operations (i.e. error re-handling reduction)
• Lead business interface to Technology team focused on the implementation of new Vault Management System and supporting processes
• Work with Cash Logistics operations nationally to ensure the development and documentation of key cash logistics policies and procedures
• Working with the Security department, review cash processing operation activities to ensure they comply with Company policies and directives

Position Qualifications & Competencies

• 5+ years cash logistics, cash management and/or cash forecasting background, including experience developing and implementing new systems, metrics and products
• Experience with Lean Six Sigma principles is considered an asset
• Analytical problem-solving skills coupled with a solid background working with data and conducting analysis are required, with extensive experience working on a variety of large and small-scale projects
• Ability to deal with employees and customers at all levels of the organization
• Attention to details, deadlines and results is expected
• Pride themselves on their approach to professionalism and client service
• Bilingualism in English and French is an asset
• Some travel may be required (Domestic)

Qualifications

Build a Career with Purpose at Brink’s

For over 165 years, Brink’s has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve—powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink’s partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind.

At Brink’s, we operate in more than 100 countries, across cultures and languages, yet we’re one team—committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact.

No matter which business area or country you are located, Brink’s offers a place to build a meaningful career. Here, you’ll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what’s right, working together, and striving for excellence. If you’re looking for a career that combines purpose with performance, Brink’s is the place for you.

Brink’s is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know—we’re here to support you every step of the way.

Développer une carrière motivante chez Brink's

Depuis plus de 165 ans, Brink’s est un leader mondial de confiance en matière de logistique sécurisée et de solutions de gestion des espèces et des objets de valeur. Aujourd'hui, nous continuons à évoluer - propulsés par la technologie, guidés par un objectif et unis par des valeurs. Avec un héritage fondé sur la confiance et un avenir axé sur l'innovation, Brink’s s'associe au succès des clients, permettant aux entreprises du monde entier de fonctionner avec confiance et tranquillité d'esprit.

Chez Brink’s, nous opérons dans plus de 100 pays, à travers les cultures et les langues, mais nous sommes une seule équipe - engagée à protéger ce qui compte le plus. Nos collaborateurs sont au cœur de tout ce que nous faisons. Nous favorisons une culture de collaboration, d'innovation et d'apprentissage continu, où chaque membre de l'équipe est encouragé à grandir, à prendre des responsabilités et à avoir un impact.

Quel que soit le domaine d'activité ou le pays dans lequel vous vous trouvez, Brink’s offre un lieu pour construire une carrière significative. Ici, vous trouverez des opportunités pour développer vos compétences, contribuer à des solutions mondiales et faire partie de quelque chose de plus grand. Nous croyons en faire ce qui est juste, travailler ensemble et viser l'excellence. Si vous cherchez une carrière qui combine objectif et performance, Brink’s est l'endroit pour vous.

Brink’s est fier d'être un employeur offrant l'égalité des chances. Si vous avez besoin d'aménagements raisonnables pendant le processus de recrutement, veuillez en informer votre recruteur - nous sommes là pour vous soutenir à chaque étape.