Director, Auto Adjusting

Definity Financial Corporation; Calgary; Hybrid; CAD 101,000 - 186,000; Full time

Job summary

A leading insurance company in Calgary is searching for a strategic leader in auto claims management. You will guide operations, enhance customer service, manage financials, and assure compliance. The ideal candidate has over 7 years in claims, including 5 years in leadership. This role promotes a hybrid work model and offers a competitive salary range of $101,000 to $186,000, plus various benefits aimed at fostering diversity and inclusion.

Benefits

Company share ownership program

Incentive Program

Pension and savings programs

Paid volunteer days

Tuition assistance

Focus on inclusion

Wellness programs

Discounts on products and services

Qualifications

• Minimum 7 years of claims experience, with at least 5 years in a leadership role.
• Experience in a multi-line insurance organization is preferred.
• Proven ability to lead and develop high-performing teams.

Responsibilities

• Develop and execute national auto claims strategies aligned with corporate goals.
• Lead and mentor a team, maximizing efficiency and customer service.
• Manage budgets and analyze financial data for strategic decisions.

Skills

Claims management

Leadership

Financial analysis

Analytical skills

Communication

Education

Bachelor’s degree in Business Administration or Insurance

Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP)

Job description

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Reporting directly to the VP - National Auto Claims, the incumbent is accountable for providing direction and support for Economical Insurance auto claims operations on a national basis excluding the province of Quebec. You will play a crucial role in shaping the future of our claims organization, co‑leading its ongoing transformation and ensuring alignment with the Definity’s broader strategic objectives. This is a highly visible role requiring a strong leader with proven success in claims management and operational excellence.

What can you expect in this role?

• Strategic Leadership & Planning: Collaborate with senior leadership to develop and execute national auto claims strategies and action plans aligned with corporate goals. This includes contributing to the development of a comprehensive claims strategic plan and leading the creation and implementation of operational plans for all teams under your remit.
• Operational Excellence: Lead and mentor a team of direct reports, providing coaching, performance management, and professional development opportunities to maximize efficiency and deliver exceptional customer service. Develop and monitor key performance indicators (KPIs) to track progress and identify areas for improvement.
• Financial Management: Develop and manage accurate and detailed budgets for the assigned teams, monitoring expenditures and ensuring alignment with financial controls. Analyze financial data to identify trends, assess risks, and inform strategic decision‑making.
• Compliance & Risk Management: Ensure consistent implementation and adherence to all corporate claims policies, procedures, and regulatory requirements. Oversee the implementation and management of vendor programs, ensuring compliance with corporate guidelines.
• Stakeholder Management: Maintain strong relationships with key stakeholders, including brokers, internal partners, and senior management. Represent the Claims division at broker council meetings and provide regular updates to the VP, National Auto Claims, and SVP, Claims.
• Transformation Leadership: Actively participate in and co‑lead the ongoing transformation of the claims organization, driving innovation and process improvements to enhance efficiency, customer satisfaction, and operational effectiveness.

What do you bring to the role?

• Bachelor’s degree in a relevant field (e.g., Business Administration, Insurance) or a two‑year diploma from a recognized community college, or equivalent experience. Chartered Insurance Professional (CIP) or Fellow Chartered Insurance Professional (FCIP) designation is a strong asset.
• Minimum 7 years of claims experience, with at least 5 years in a leadership role, demonstrating progressive responsibility and a track record of success in managing teams and achieving operational goals. Experience in a multi‑line insurance organization is highly preferred.

Experience with litigation and integration is considered a strong asset.

Proven ability to lead, coach, develop, mentor, and retain high‑performing teams. Experience with performance management systems and techniques is essential.

• Strong analytical and problem‑solving skills, with the ability to think strategically and translate macro‑level insights into actionable plans. Experience with data analysis and reporting is highly valued.
• Excellent written and verbal communication skills, with the ability to communicate effectively with diverse audiences, including senior management, brokers, and claims staff.
• Highly motivated, results‑oriented individual with the ability to work independently, manage multiple priorities, and meet deadlines in a fast‑paced environment.
• A passion for driving change, embracing innovation, and contributing to a culture of continuous improvement.

Salary range is $101,000 - $186,000

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement?

We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company‑matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [e-mail].

This role requires successful clearance of background checks (including criminal checks and leadership references).