Digital Coordinator

City of Mississauga; Mississauga; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A municipal organization in Peel Region seeks a Digital Coordinator who will collaborate with teams to create user-focused online content. Ideal candidates have a background in digital communications and experience with accessibility standards. This hybrid role offers a salary range of $37.96 to $50.61 per hour.

Benefits

Hybrid work environment

Support for equity, diversity, and inclusion

A commitment to accessibility

Qualifications

• 2+ years related experience is required.
• Knowledge of digital accessibility regulations and best practices.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage user-centered online content for digital channels.
• Create analytics reports and analyze user data for decision-making.
• Support digital publisher training and development of procedures.

Skills

Digital communications

Content creation

Accessibility standards

User experience design

Data analytics

Education

University degree or diploma in digital communications

Tools

WordPress

Microsoft Office

SharePoint

Job description

Job Summary

The City of Mississauga has an opportunity for a Digital Coordinator to join our team. Reporting to the Supervisor of Web Content and Operations in the Digital Strategy and Experience team, the successful applicant will work collaboratively to create, edit, and publish user-focused content to the City’s official website. The successful applicant will also contribute to research, data analytics and responsible use of AI to support the team. This is a hybrid work environment which is currently 3 days in the office, 2 days remote.

About the team

The Digital Strategy and Experience Team works with individuals across our organization to enhance the City\'s online services and information, making it simpler, clearer, and faster for citizens and businesses. We\'re all about focusing on the customer, designing with evidence, and measuring our results. We work collaboratively and iteratively, so you\'ll be expected to work with our entire team on many projects, sometimes on short notice. That means working with developers, designers, subject matter experts, and senior management - anyone we need to, to help us produce world-class content and services.

About you

As a Digital Coordinator you are a motivated team player with a passion for web content, and accessibility standards. You are detail-oriented and organized with diverse skills that can be applied to improving web content.

Duties and Responsibilities

As part of the digital team, you will manage user-centered online content, helping to plan, organize, and publish standards-compliant material for websites and other digital channels.

You’ll need to:

• Collaborate with team members to coordinate the activation of new online content, and schedule removal of pages;
• Provide support to project leaders to advocate and educate internal partners web best practices;
• Organize and publish online content, and maintain corporate standards and procedures related to web writing, content management, and style guides;
• Circulate content for approval, and ensure it adheres to standards;
• Create analytics reports and analyze user data as required to assist in customer-centric decision making, and measure web content performance, and address quality content and user experience;
• Support the digital team in user testing for content and layout to recommend ongoing user experience improvements;
• Assist in collecting and defining requirements for digital products based on user feedback;
• Create and adhere to work back schedules, coordinate partner meetings, create accurate agendas and minutes for key meetings;
• Liaise with internal and external resources for content scheduling, approvals, copy and graphical assets, product requests, edits, translations, etc.;
• Support digital publisher training and the development of standard operating procedures;
• Provide support as required for existing programs and digital channels including websites and emails;
• Perform other duties as assigned.

Skills and Qualifications

• University degree or diploma in digital communications or related field plus two years related experience is required;
• Knowledge of digital accessibility regulations, guidelines, and standards, as well as best practices and functional requirements of individuals with different types of disabilities;
• Excellent inter-personal and communication skills, both written and verbal;
• Excellent writing skills with demonstrated knowledge of standards to optimize content for target audiences, accessibility, search, and web standards;
• Portfolio of work that demonstrates your passion and ability to design and write great content for the web in plain English;
• Ability to work and adapt in a fast-paced environment with a demonstrated ability to accomplish multiple tasks and meet deadlines;
• Strong ability to organize and condense complex topics into simplified language;
• Strong experience using WordPress;
• Use of Microsoft Office suite of products including Word, Excel, and Outlook;
• Demonstrated experience with digital publishing tools including content management systems and Microsoft SharePoint;
• Demonstrated curiosity and adaptability in learning and applying emerging technologies, including AI tools, with a willingness to explore their potential to improve content workflows and digital services;
• Basic knowledge of HTML as it related to content structure.

We also would like you to have

• Understanding of information architecture and user experience testing;
• Experience gathering and analyzing website metrics;
• Some hands-on front-end web experience, with a focus on user-experience design.

Hourly Rate/Salary: $ 37.96 - $ 50.61

Hours of Work: 35

Work Location: Civic Centre

Department/Division/Section: CMO/City Manager\'s Office, CMO/Strategic Communications&Initiatives, Digital Strategy & Experience

Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion

The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [e-mail] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.