Digital Business Analyst

Government of Western Australia; Southwestern Ontario; On-site; CAD 110,000 - 123,000; Full time

Job summary

A government agency in Australia is looking for a skilled Digital Business Analyst to join their Digital team. This role involves enhancing the member experience through various digital solutions, requiring strong problem-solving, communication skills, and at least 4 years of relevant experience. The position offers competitive remuneration, flexible working options, and professional development opportunities, making it an exciting opportunity for anyone looking to make an impact in the financial services sector.

Benefits

Competitive remuneration

Flexible working hours

Professional growth opportunities

Health and wellbeing initiatives

Inclusive leave options

Great location and facilities

Qualifications

• Strong understanding of modern digital frameworks like Scrum and Kanban.
• Proven ability to communicate requirements clearly and effectively.
• Solid experience in digital analytics or business intelligence tools.

Responsibilities

• Drive continuous improvement in member experience.
• Conduct UAT for website modernisation and report bugs.
• Enhance UX using knowledge of UI/UX and accessibility standards.

Skills

User Acceptance Testing (UAT)

Digital analytics

Problem-solving

Communication

Collaboration

Experience in financial services

Education

4+ years as a Digital Business Analyst

Tools

Business intelligence tools

Content management systems (CMS)

Digital frameworks like Scrum and Kanban

Mobile app ecosystems (iOS/Android)

Job description

GESB Digital Business Analyst L6 $120,475-$132,753

Position No : 7252

Work Type : Permanent - Full Time

Location : Perth

(YYYY-MM-DD)

This is an exciting time for GESB, and we are looking for the right people to help grow our team, contribute positively to our culture, and support our purpose of helping our members achieve a quality retirement.

The role

We are seeking a skilled and proactive Digital Business Analyst to join their Digital team; part of the Member Experience business unit. This is an opportunity to directly contribute to a positive member experience by providing members with relevant information, products, and tools to help them on their retirement journey.

The mission of the Digital team is to provide solutions that prioritise usability across all digital channels, helping members effortlessly find information, interact and transact, and make informed decisions to achieve a quality retirement. As part of this team, you will drive continuous improvement by building strong, trust-based relationships with diverse stakeholders, collaborating effectively in agile, cross-functional teams, and taking ownership of tasks to deliver accurate outcomes with initiative and sound judgement.

As our Digital Business Analyst, you will bring :

• A strong understanding of modern digital frameworks and methodologies , including Scrum, Kanban, Lean, Design Thinking, Human-Centred Design, multivariate testing, process mapping, flow charting, continuous improvement, test automation and more
• User Acceptance Testing (UAT) – Play a key role in website modernisation by conducting UAT for each deployment, identifying and documenting bugs, and preparing clear reports to support improvements
• A proven ability to communicate requirements clearly and effectively - both verbally and through user stories - with logical and clear acceptance criteria, that are easily understood by developers, testers and stakeholders
• Lead digital product and journey optimisation : analyse data, translate business needs into actionable digital solutions, and ensure products meet high standards of quality
• Enhance user experience : use your knowledge of UI / UX, accessibility standards (like WCAG), and modern digital frameworks (like Design Thinking and Human-Centred Design) to improve the member experience
• Drive data-informed decisions : use digital analytics to identify opportunities for improvement and inform product development
• Strong problem-solving skills , with the ability to lead the resolution of complex strategic challenges, work autonomously, and proactively communicate with stakeholders
• Solid experience in digital analytics or business intelligence (BI) tools , including the ability to generate and interpret reports, compare data sets, and extract meaningful insights
• Experience with content management systems (CMS) , mobile app ecosystems (IOS / Android), and a solid understanding of Search Engine Optimisation (SEO), App Store Optimisation (ASO) and web / mobile analytics tools

Work-Related Requirements :

• Experience : 4+ years as a Digital Business Analyst or in a similar role. Experience in financial services is desirable
• Technical skills : a strong understanding of modern digital frameworks like Scrum and Kanban. You should have solid experience with digital analytics or business intelligence tools and practical knowledge of CMS, mobile app ecosystems, SEO, and ASO
• Problem-solving : proven ability to solve complex strategic challenges and work autonomously
• Communication : excellent verbal and written communication skills, including the ability to write clear user stories with logical acceptance criteria
• Collaboration : demonstrated ability to build strong, trust-based relationships with a diverse range of internal and external stakeholders, supporting effective collaboration within cross-functional agile teams to deliver value iteratively and in alignment with business priorities
• Mindset & initiative : proactive, personable, and solutions-focused, with a well-rounded knowledge base and a strong sense of ownership—consistently delivering accurate outcomes with minimal supervision through sound judgment and initiative is essential

About us

Our values are at the heart of everything we do. If you’re successful in this role, you’ll be expected to put our members first and be guided by our core values of sustainable performance , achieving together, and acting with integrity. We encourage and support everyone at GESB to consistently demonstrate these values and uphold our in all aspects of their work.

Leadership is part of who we are

We believe that everyone is a leader, and the core leadership behaviours outlined in the apply to all roles.

To be successful in this application, you’ll need to demonstrate these leadership behaviours in the context of.

Leaders in this context make a direct and immediate difference to GESB. They work within a defined area of responsibility, and with personal accountability, to deliver results that support their team and the organisation to deliver our strategic objectives.

Why join our team?

We genuinely value work / life balance, support professional development, and empower our employees to be their best.

Some of the benefits of working at GESB include :

• Competitive remuneration : Award-based salary with annual increments and a 12% superannuation contribution, plus access to generous salary packaging arrangements.
• Flexible working : Flexible hours, work-from-home options, and a variety of leave arrangements — including an extra 3 public service holidays and the ability to purchase additional leave.
• Professional growth : Comprehensive learning and development opportunities, including study leave and financial assistance.
• Health and wellbeing : A range of wellbeing initiatives and free, confidential access to our Employee Assistance Program for you and your immediate family.
• Inclusive leave options : Cultural leave for Aboriginal and Torres Strait Islander staff, 18 weeks paid parental leave with flexible return-to-work options, and additional leave for disability, family and domestic violence, and reproductive health.
• Great location and facilities : A CBD office close to Perth’s best coffee spots, with excellent public transport access, nearby parking, and end-of-trip facilities for active commuters.