DevOps Support

Insight Global; Toronto; On-site; CAD 60,000 - 75,000; Full time

Job summary

A technology staffing firm is looking for a junior DevOps professional to join their team in Toronto, Ontario. This support-focused role involves resolving CI/CD pipeline issues and troubleshooting code errors. The ideal candidate has a developer background with 1-2 years of experience, a strong understanding of GitHub and CI/CD concepts, and a customer-focused mindset. Join a diverse, inclusive environment and contribute to a dynamic team providing invaluable support to developers.

Qualifications

• 1-2 years of development experience or equivalent in school.
• Solid understanding of GitHub/Git.
• Ability to read/debug code in any modern language.

Responsibilities

• Triage and resolve support tickets related to CI/CD pipelines.
• Investigate build failures and code errors.
• Support developers using the Helios platform.

Skills

Troubleshooting mindset

Attention to detail

Customer focus

Familiarity with GitHub/Git

Understanding of CI/CD concepts

Tools

GitHub Actions

Jenkins

UCD

Octopus Deploy

Security/Quality tools (Snyk, SonarQube, DAST)

Artifact tools (Artifactory/Rfactory)

Azure

Job description

Job Description

About the Role

We’re looking for a curious, problem‑solving junior DevOps professional who enjoys troubleshooting and “solving puzzles.” This is a support‑focused role (not building new pipelines). You’ll work on the enterprise DevOps platform (Helios) to help developers diagnose and resolve CI/CD pipeline issues, code errors, deployment failures, and security scanning problems.

What You’ll Do

• Triage and resolve support tickets related to CI/CD pipelines and deployments
• Investigate build failures, code errors, and deployment issues
• Support developers using the Helios platform and integrated tools
• Collaborate with multiple internal dev teams to drive issues to resolution
• Document findings, recurring issues, and recommended fixes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must‑Haves

• Developer background
• 1-2 Development experience either in school or working experience equivalent
• Solid understanding of GitHub/Git and CI/CD concepts
• Ability to read/debug code to identify where a pipeline fails (any modern language)
• Strong troubleshooting mindset, attention to detail, and customer focus
• Comfort working in a support‑only capacity (not building pipelines) Exposure to GitHub Actions, Jenkins, UCD, or Octopus Deploy
• Familiarity with security/quality tools (Snyk, SonarQube, DAST)
• Experience with artifact tools (e.g., Artifactory/Rfactory)
• Cloud basics (Azure preferred)