Desktop Support Analyst (Co-op)

S&C Electric; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading energy solutions firm in Toronto is looking for a co-op student for a technical support role. The position involves supporting a global PC install-base and requires a commitment to provide excellent customer service. Candidates should have completed at least one year of post-secondary education in a related field. This is an on-site role for Winter 2026, offering valuable experience in a dynamic environment.

Benefits

Subsidized Public Transit Program

Discounted Food & Beverage

Qualifications

• One year of post-secondary education towards a diploma or degree in computer/information technology.
• Preferred experience in a technical support role.
• Excellent interpersonal and communication skills.

Responsibilities

• Respond to and prioritize requests for technical support.
• Identify and analyze support issues.
• Install and maintain technical equipment/software.

Skills

Technical support

PC hardware

Networking

Interpersonal skills

Customer service

Communication skills

Education

Post-secondary education in computer/information technology

Job description

Overview

Do you want to be a part of a global team whose mission is to be the leading specialist in electric power switching, protection, and control by creating innovative solutions that are easily applied and provide the best long-term value? We help companies like Bruce Power, Toronto Hydro, Hydro Quebec, and many others keep the lights on for their customers. We design, assemble, provide post-sales support and everything in between. Our business is fostered around our core values of personal integrity, respect for people, commitment to excellence and responsible stewardship. We are happy to share that we are a land fill free company. We take our commitment to our Team Members, Customers, and the environment seriously.

Job Summary

Reporting to the Assistant Manager – Information Technology, the successful co-op student will work with the Client Services team in providing support to S&C’s PC install-base of 2,700+ systems around the world. The technical knowledge desired includes PC hardware, PC operating systems, application software support and networking / telecommunications.

Work Term: Winter 2026 (Jan - Apr)

Work Arrangement: On-site, 5 Days per Week (Mon-Fri)

Responsibilities

• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution and potential trends.
• Provide guidance and recommendations in the most effective use of technology.
• Facilitate relationships with external organizations regarding technical issues and software functionality.
• Prepare / maintain procedural, educational or related documentation / communications.
• Follow established standard work and best practices; define new standard work as appropriate.
• Install or assist in the installation and maintenance of technical equipment and / or software.
• Perform other similar and related duties as assigned.

Qualifications

• Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer / information technology.
• Available and enrolled into a 4 month co-op term - Winter 2026 (Jan - Dec).
• Experience in a technical support role involving client technology is preferred.
• Excellent interpersonal, customer service, and communication skills.
• Ability to work independently with minimum supervision.
• A team player and a self-starter.

In return you will have access to...

• Subsidized Public Transit Program
• Discounted Food & Beverage

Equal Opportunity Statement

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and / or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.