Desktop Administrator

Medavie; San Juan de Terranova; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Newfoundland and Labrador is seeking a Desktop Administrator to join their team. The role involves providing user support, troubleshooting technical issues, and managing IT operations. Candidates should possess a degree in Information Technology or have relevant experience, excellent problem-solving skills, and a commitment to customer service. The position offers a supportive work environment with opportunities for growth. Join us to make a meaningful impact on community healthcare.

Benefits

Opportunities for personal and professional growth

Comprehensive benefits

Supportive leadership

Qualifications

• Degree in Information Technology or minimum two years related experience.
• Working knowledge of relevant software and hardware.
• Knowledge of ITSM tools is a plus.

Responsibilities

• Provide user support and customer service for computer applications.
• Diagnose and resolve hardware and software issues.
• Participate in on-call rotation for after-hours support.

Skills

Problem solving

Organizational skills

Customer service

Interpersonal skills

Education

Community College or University degree in Information Technology

2+ years of related work experience

Tools

MS Office Suite

Microsoft SCCM

Azure Entra

ITSM tools like Cherwell

Job description

Position Type:
Permanent
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Closing date:
2026-01-11
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Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Team Lead, IT Service Management, the Desktop Administrator provides user support and customer service on company supported computer applications and platforms. The position troubleshoots problems and advises on the appropriate action as part of the Service Delivery team. The Desktop Administrator should have a positive/can-do attitude, excellent critical thinking skills, works well under pressure, and is committed to continuous learning. As a Desktop Administrator you will be responsible for the following. Responding to requests for technical assistance in person, via phone, electronically using remote support tools. Di agnosing and resolve technical hardware and software issues with desktop, laptop, and ruggedized PCs as well as Smartphones and Tablets. Troubleshooting using available information resources and advise user on appropriate action. Following standard help desk procedures including adhering to and meeting SLA objectives. Identifying and escalating situations requiring urgent attention to Tier III level support as appropriate. Participating in an on‑call rotation to provide afterhours support. Tracking and routing problems and requests and document resolutions. Managing assets and procurement duties as assigned. Creating and using PC builds and images of laptops and desktops to roll‑out and repair PCs.

Professional Qualifications & Competencies:

• Possess a Community College or University degree in an appropriate discipline, preferably Information Technology, or have a minimum of two years related work experience.
• Possess working knowledge of fundamental operations of relevant software, hardware and other equipment including printers, Active Directory, IP Protocol, VPN's, VoIP phones, remote desktop, MS Office Suite, Microsoft SCCM, Azure Entra.
• Have knowledge of ITSM tools such as Cherwell is considered an asset.
• Have problem solving, organizational and execution skills.
• Possess good interpersonal skills and the ability to manage cross-organizational projects and work with minimal supervision.
• Superior customer service skills.

Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada’s Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace - we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job - you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: [e-mail].