Desk Adjuster Level 2

Crawford; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance provider is hiring a Desk Adjuster 2 to join their team remotely in Canada. This role involves investigating and settling claims, requiring at least 2 years of experience in handling complex commercial claims specifically in Property and Auto PD. Candidates must have post-secondary education in an insurance-related field and aim for an independent adjusting license. A strong commitment to quality customer service is essential for success in this position.

Benefits

Pay and incentive plans that recognize performance excellence

Benefit programs for financial, physical, and mental wellness

Training programs for career progression

Sustainability programs for community support

Culture of respect and collaboration

Qualifications

• At least 2 years of experience handling complex commercial claims.
• Must have Alberta license or ability to obtain it.
• Proficient in maintaining accurate and detailed records.

Responsibilities

• Investigate, collect, and analyze claims information.
• Evaluate coverage, liability, and quantum.
• Accurate recording and reporting of claims files.

Skills

Negotiation skills

Communication skills

Analytical skills

Teamwork

Education

Post-secondary education in an insurance related field

Working towards full independent adjusting license

Job description

Crawford is hiring a Desk Adjuster 2 to join our team remotely in Canada. The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluates coverage, liability and quantum.
• Accurate recording, reporting and presentation of files
• Maintenance of accurate billing, and time and expense records.

Qualifications

• At least 2 years of experience handling Complex Commercial Claims. Knowledge of commercial and personal lines in both Property and Auto PD is a must.
• Must have Alberta license or ability to obtain it.
• Post-secondary education in an insurance related field, working towards full independent adjusting license and CIP designation is required
• Ability to conduct telephone investigations, evaluate, negotiate and settle first and third-party commercial lines claims
• Proficient in maintaining accurate and detailed activity, transaction and reserve records
• Excellent communication skills, must be a team player with a strong commitment to quality and customer service

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

Job Info

• Job Identification 2470
• Job Category Professional
• Posting Date 07/11/2025, 01:17 PM
• Job Schedule Full time
• Locations 3165-144 Avenue SE , Suite 200, Calgary, AB, T2Z 3X2, CA