Delivery Operations Leader: Grow Revenue & Client Impact

Concentrix; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading customer experience firm is seeking a Sr Operations Manager in Canada. This role is responsible for supervising Operations Managers, maintaining client relationships, and ensuring profitability of operations. Key responsibilities include managing service level agreements and facilitating employee development. Candidates should possess strong analytical, coaching, and communication skills with over ten years of relevant experience. This position offers a dynamic work environment where you can drive continuous improvement and performance excellence.

Qualifications

• More than ten years of experience in operations management required.
• Proven ability to coach and develop others.
• Strong organizational and prioritization skills.

Responsibilities

• Supervise and coach Operations Managers and Team Leaders.
• Maintain revenue and profitability of the program.
• Analyze and meet client service level agreements.

Skills

Analytical skills

Coaching ability

Communication skills

Project organization

Customer service disposition

Education

Associate's Degree Preferred

Job description

A leading customer experience firm is seeking a Sr Operations Manager in Canada. This role is responsible for supervising Operations Managers, maintaining client relationships, and ensuring profitability of operations. Key responsibilities include managing service level agreements and facilitating employee development. Candidates should possess strong analytical, coaching, and communication skills with over ten years of relevant experience. This position offers a dynamic work environment where you can drive continuous improvement and performance excellence.