Database Marketing Operations & Delivery Lead

Intact Financial Corporation; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Database Marketing Operations & Delivery Lead. This role involves managing project operations and collaborating with stakeholders to ensure project delivery. The ideal candidate has a Bachelor's degree, at least 5 years of project coordination experience, and strong skills in both agile and waterfall environments. Proficiency in tools like Jira and Confluence is essential. The company embraces diversity and aims to create an inclusive workplace.

Benefits

Inclusive workplace policies

Qualifications

• Minimum 5 years experience in project coordination and delivery within a marketing environment.
• Experience in a hybrid project management environment combining waterfall and agile.
• Strong organizational skills and attention to detail.

Responsibilities

• Partner with Database Marketing Manager in planning and detailing roadmaps.
• Act as primary contact for stakeholders and gather requirements.
• Establish and refine intake procedures and status updates.
• Develop project plans with timelines and milestones.
• Lead agile ceremonies like daily scrums and sprint planning.

Skills

Project coordination

Stakeholder engagement

Agile methodologies

Communication skills

Organizational skills

Education

Bachelor's degree in Marketing, Business Administration, Project Management, or related field

Tools

Jira

Confluence

Job description

About the role

We are seeking a proactive, self-starting Database Marketing Operations & Delivery Lead to join our team. This role demands a high degree of autonomy and the ability to quickly shape and refine team operating processes. The successful candidate will collaborate closely with the Database Marketing Manager, serving as their right hand in executing the daily operations needed for efficient project delivery and stakeholder communication. This pivotal role merges elements of agile methodologies with operational leadership to facilitate cross-functional efforts and achieve project goals effectively.

As leaders in data ingestion and transformation, we ensure the delivery of high-quality client communications and data poised for advanced analytics insights. Our projects include major transformation initiatives like a migration to Snowflake and expanding our influence and capabilities within the marketing landscape.

If you are passionate about innovation and impact, we want to hear from you!

Key Responsibilities

• Partner closely with the Database Marketing Manager in planning and detailing roadmaps, ensuring consistent follow-through with stakeholders to meet strategic objectives.

• Act as the primary point of contact for stakeholders, independently gathering requirements and ensuring their needs are met. Keep stakeholders continuously informed through regular updates and communications.

• Establish and continually refine intake procedures, SLAs, and stakeholder status updates for optimal efficiency and communication.

• Develop and manage comprehensive project plans, including timelines, milestones, and resource allocations, ensuring alignment with strategic objectives.

• Set up and lead agile ceremonies, including daily scrums, sprint planning, backlog grooming, sprint reviews, and retrospectives, adapting as needed to fit our processes.

• Build quarterly roadmaps and continuously groom the backlog, ensuring alignment with strategic priorities.

• Write detailed user stories, business rules, and acceptance criteria to guide development and stakeholder understanding.

• Identify potential risks and issues, implementing proactive mitigation strategies to address these challenges swiftly.

• Monitor the day-to-day progress of projects against established objectives, schedules, and budgets, adjusting plans as necessary to stay on track.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Project Management, or a related field.

• Minimum 5 years proven experience in a role involving project coordination and delivery, ideally within a marketing or database-focused environment.

• Experience in a hybrid (waterfall + agile) project management environment.

• Strong organizational skills and a keen eye for detail.

• Excellent communication and interpersonal skills, with prior experience engaging effectively with cross-functional teams and stakeholders.

• Ability to manage multiple projects simultaneously in a fast-paced environment.

• Proficiency in project management software and tools (ex. Jira and Confluence)

• Scrum Master, PMP, PSPO, and/or PSM certifications considered an asset

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required but must have authorization to work in Canada.

#LI-Hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.