Data Quality Specialist Lead

Volunteers of America Los Angeles; Canada; On-site; CAD 80,000 - 100,000; Full time

Job summary

A non-profit human services organization is seeking a Data Quality Specialist Lead in Canada to coordinate and mentor a team while ensuring data accuracy in the HMIS system. This role involves training program staff, auditing database entries, and generating required reports. Candidates should have a high school diploma, 2 years of database experience, and preferably a bachelor's degree. Bilingual skills in English and Spanish are a plus. Competitive pay and benefits offered.

Benefits

Competitive medical, dental, vision benefits

Retirement benefits

Qualifications

• 2 years of experience operating/maintaining a database.
• Ability to pass a fingerprint clearance and background check.

Responsibilities

• Train Data Quality Specialists on data entry responsibilities.
• Monitor and audit the performance of the Data Quality team.
• Coordinate with Case Managers to ensure accurate data entry.
• Export HMIS data and upload to funders as required.

Skills

Database management

Data entry accuracy

Training and mentoring

Audit processes

Bilingual (English and Spanish)

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

HMIS

Adsystech

Clarity programs

Job description

Overview

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE: $26.69 - $28.09 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

Job Summary

JOB SUMMARY AND PURPOSE

The Data Quality Specialist Lead will coordinate, monitor, and mentor Data Quality Specialists, and train all program staff on HMIS data entry and report generation (including Housing Specialists and Case Managers). The position requires a combination of administrative and training duties as well as performance of HMIS duties of data entry, required monthly reporting, periodic reporting to funder, and generating reports from HMIS data showing program performance as required.

Responsibilities

• Train Data Quality Specialists on the entire system, and train program staff on their data entry responsibilities.
• Monitor performance of the Data Quality team and data entry by other program staff
  • Audit and review data entry for accuracy
  • Update Program Manager weekly on Data Quality performance, and any identified QA/Compliance issues
• Verify, correct and enter participant information into the centralized database (HMIS); conduct regular audits to assure data accuracy
• Monitor database reports to assure consistency with hardcopy records and other logs
• Run regular progress reports, and other reports as required by Program Manager; create customized reports to support shelter management and provide other needed information on request
• Coordinate with Case Managers and Program staff to ensure HMIS intake requirements are met
• Support any technical and reporting issues for the program
  • Assist with program funder audits and monitoring visits
  • Attend conferences and regular meetings with database contractors and funder, report updates to Program Manager
• Oversee the privacy/confidentiality notification processes to meet regulatory guidelines
• Export HMIS data and upload to funder as required
• Other duties as may be required

Essential Duties

• Verifies and Audits database entries for program participants
• Monitors accuracy of system reports, verifies database matches hard copy records
• Creates HMIS reports to support Program Manager, shelter management and case managers
• Coordinates with Case Managers and program staff to ensure data entry is accurate and timely
• Trains program staff on Data Quality, subject matter expert for staff
• Supports any technical and reporting issues for Program; assists with program funder audits and monitoring visits; attends conferences and regular meetings with database contractors and funder
• Exports HMIS data and uploads to funder, as required
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Other duties as required (may be subject to change based on the needs of the organization)
• Occasionally assist with special events and public functions

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• High School Diploma or equivalent

EXPERIENCE:

• 2-year experience operating/maintaining database

PREFERRED QUALIFICATIONS:

• Bachelor's degree preferred
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual preferred (English and Spanish)

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.