Cyber Security Tech Support Engineer (Hybrid | Canada)

Check Point Software Technologies Ltd.; Ottawa; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading cybersecurity firm in Ottawa is seeking an IT & System Administrator. In this hybrid role, you will assist with reproducing issues, manage customer expectations, and provide technical support. Ideal candidates will have a CCNA certification and 0-2 years of experience in troubleshooting network technologies. Familiarity with ticketing systems and scripting in Bash, Python, JAVA, or SQL is a plus. Join us to redefine the security landscape and support a diverse customer base.

Qualifications

• CCNA or equivalent required.
• 0 – 2 years of experience troubleshooting network related technologies in an enterprise environment.
• Experience providing technical support direct to customers or resellers in an enterprise environment.
• Experience working with Sales Force, Zendesk, Freshdesk or any other ticketing system via phone/web/chat.
• Scripting/Programming experience with: Bash, Python, JAVA, SQL.

Responsibilities

• Assist in reproducing issues and work with internal teams to provide resolutions.
• Assist with managing customer expectations and resolution of technical issues in a timely manner.
• Provide necessary support to the Service Managers for high profile technical escalations.
• Develop, maintain and teach troubleshooting skills on all Check Point products and technical knowledge.

Job description

A leading cybersecurity firm in Ottawa is seeking an IT & System Administrator. In this hybrid role, you will assist with reproducing issues, manage customer expectations, and provide technical support. Ideal candidates will have a CCNA certification and 0-2 years of experience in troubleshooting network technologies. Familiarity with ticketing systems and scripting in Bash, Python, JAVA, or SQL is a plus. Join us to redefine the security landscape and support a diverse customer base.