Cyber Security Specialist

T-Net British Columbia; Vancouver; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading technology service provider in Metro Vancouver is seeking a Cyber Security Specialist to provide support for security services. This role involves monitoring system alerts, providing support for security incidents, and ensuring effective communication with clients. Candidates should possess strong knowledge of network technologies, security tools, and scripting languages, with an emphasis on customer satisfaction. The position offers a competitive salary range of $60,000 - $75,000 CAD annually and a hybrid work model.

Benefits

Comprehensive health benefits program

Subsidized meal program

Paid sick days

Parental enhancement program

Qualifications

• Knowledge of TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP, and FTPS.
• Experience with firewalls, IDS/IPS, anti-virus, and server/device hardening.
• Experience in maintaining operational processes.

Responsibilities

• Provide first level support for security incidents and requests.
• Monitor network and system alerts.
• Adhere to separation of duties in security tasks.
• Analyze security events and provide recommendations.
• Update staff on incident statuses.

Skills

Knowledge of internet and network technologies

Strong understanding of security tools

Ability to write and modify scripts

Working knowledge of security incident management systems

Proven competence in MS Office

Excellent verbal and written communication skills

Attention to detail

Problem-solving approach

Education

Recognized security industry certifications, such as CompTIA Security+

Job description

Your role

The Cyber Security Specialist provides support for a suite of security services to our worldwide clients. This position responds to security threats and vulnerabilities, fulfills security requests, and escalates network and system anomalies in line with operational objectives.

Your responsibilities

• Provide first level support for security incidents and requests by monitoring alerts, owning and managing security incidents through to resolution, and resolving security requests
• Monitor network and system alerts, and own and manage network and system tickets through to warm handoff to an Operations/DevOps team member
• Adhere at all times to separation of duties between your role as a member of the security team that monitors the activities of privileged users, and privileged network and Operations/DevOps team members that use their privileges to resolve incidents and fulfill requests in the production environment
• Provide quality customer service, including interacting with Global Relay employees, answering internal Global Relay inquiries, and escalating as necessary
• Register and classify received incidents and service requests
• Undertake an immediate effort to address security issues in a timely fashion
• Undertake an immediate effort to escalate network and system issues in a timely fashion
• Analyze security events, incidents, and problems to provide recommendations on action
• Update staff and clients on the status of incidents and service requests at agreed intervals
• Escalate incidents and service requests to appropriate resources
• Execute time-sensitive operational tasks as defined in a task list
• Create scheduled and ad-hoc reports using identified tools such as MS Office and specialized applications
• Train new hires
• Perform other security related system administration duties as needed

About you

• Knowledge of internet and network technologies; specifically TCP/IP, UDP, SMTP, HTTP, HTTPS, FTP, SFTP and FTPS; other Internet and network technologies are an asset
• Strong understanding of and exposure to security tools such as firewalls, IDS/IPS, anti-virus, anti-spam, and server and network device hardening
• Ability to write and modify scripts and/or program in various languages, such as Python and PowerShell
• Working knowledge of security incident and event management systems such as Splunk
• Proven competence with using MS Office and other desktop applications
• Previous experience in maintaining and troubleshooting day-to-day operational processes, such as report generation, data verification and data correlation
• Excellent verbal and written communication skills
• Superior attention to detail and follow-up
• Ability to follow processes, multi-task, and excel in a fast-paced environment
• A passion for customer satisfaction and responsiveness
• Methodical and creative approach to problem-solving
• Recognized security industry certifications, such as CompTIA Security+

Compensation

Global Relay advertises the pay range for this role in compliance with British Columbia\'s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees\' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$60,000 - $75,000 CAD

What you can expect

At Global Relay, there\'s no ceiling to what you can achieve. It\'s the land of opportunity for the energetic, the intelligent, the driven. You\'ll receive the mentoring, coaching, and support you need to reach your career goals. You\'ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you\'ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it\'s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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