CX Training & Development Specialist

City of Toronto; Toronto; On-site; CAD 94,000 - 129,000; Full time

Job summary

A municipal government agency in Toronto seeks a Consultant for Training & Development in Customer Experience. This role involves designing and implementing effective training programs for staff, enhancing service excellence through collaboration and innovative training solutions. Candidates should have a strong educational background in adult learning and extensive experience in customer service training. The position offers a full-time, temporary engagement along with competitive compensation.

Qualifications

• Experience designing and delivering adult training courses.
• Proven supervisory experience in a customer call centre environment.
• Ability to manage large-scale training initiatives effectively.

Responsibilities

• Develop and deliver training programs to enhance customer service.
• Conduct research to improve training approaches based on analytics.
• Supervise and mentor staff to foster effective teamwork.

Skills

Customer service expertise

Training program design

Leadership

Communication skills

Education

Post-secondary degree or diploma in adult learning or related field

Tools

Microsoft Office

Articulate Storyline

Adobe Premiere Pro

Job description

A municipal government agency in Toronto seeks a Consultant for Training & Development in Customer Experience. This role involves designing and implementing effective training programs for staff, enhancing service excellence through collaboration and innovative training solutions. Candidates should have a strong educational background in adult learning and extensive experience in customer service training. The position offers a full-time, temporary engagement along with competitive compensation.