Customs Operations Specialist

DHL Germany; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A global logistics company is seeking a Customs Operations Specialist to ensure timely shipment releases and compliance with customs regulations. This role includes managing relationships with Customs authorities, quality control of client files, and developing best practices. Ideal candidates will have 2-3 years of customs experience and knowledge of customs requirements. The position allows for remote work from Ontario, Canada.

Qualifications

• 2-3 years’ experience in the customs segment is required.
• Ability to work alone with minimal supervision.
• Prior experience in direct customer relationships is ideal.

Responsibilities

• Ensure shipments are released in a timely & accurate manner.
• Support relationships with Customs authorities.
• Manage key accounts and improve processes for client efficiencies.

Skills

Knowledge of customs requirements

Experience in customs segment

Proficient decision-making skills

Organizational skills

Attention to detail

Education

CCS Qualification

Tools

Cargowise operating system

Job description

Overview

Job Position: Customs Operations Specialist

Location: YZR– Sarnia • Remote work, no physical office

Responsibilities

Primary Responsibilities: Responsible to ensure shipments are released in a timely & accurate manner adhering to all governmental policy and regulations and all confirming entries are submitted within the prescribed time limits. Review all shipment documents for accuracy.

Main tasks & Key Responsibilities:

• Supports relationships with Customs authorities and other required counterparts.
• Ensures Customs entries are completed in a timely and efficient manner.
• Supports in KPI achievements that have been rolled out by the management team
• Quality control of client files
• Manage key accounts and bring forth process improvements to gain client efficiencies.
• Develops best practices and ensures operational adherence to defined processing standards.
• Ensures Customs compliance when processing and quality controlling files.
• Follow operational account management and ensures delivery against agreed scope
• Handles escalations (e.g. dispute with internal/ external customers)
• Ensure files under your umbrella are billed in a timely manner
• Capable of training other staff on client specific knowledge

Minimum Requirements

• Knowledge of customs requirements and operational processing of customs activities
• 2-3 years’ experience and proven track record in the customs segment
• CCS Qualified is preferred
• Experience on cargowise operating system would be an asset
• Proficient decision-making skills
• High degree of written, verbal and organizational skills
• Diligent attention to detail
• Prior experience in direct customer relationships
• Ability to work alone with minimal supervision