Customer Support Representative, Tax Software - REMOTE

Working Solutions; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading customer support services provider seeks tech-savvy independent contractors to assist customers of Intuit TurboTax from home. The role requires a sincere desire to help, and no prior tax experience is necessary. Responsibilities include assisting with software navigation and answering queries through various channels. Enjoy a flexible schedule with earnings potential of $15-$18/hour, paid in USD. This seasonal contract operates from January to April.

Benefits

Work from home

Flexible hours

Supportive environment

Diverse experience

Qualifications

• No prior tax experience needed for this role.
• Ability to assist customers via phone, video, and chat.
• Maintain a professional appearance if on camera.

Responsibilities

• Assist customers with software navigation.
• Help locate prior returns and amendments.
• Escalate calls when necessary.

Skills

Sincere desire to assist the customer

Tech savvy and avid computer user

Ability to multi-task and navigate multiple systems

Communicate with a friendly tone and professional demeanor

Job description

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to Intuit TurboTax's customers - all from the comfort of home with the ability to create your own schedule!

*No prior tax experience needed for this role*

In this role, you will assist customers with software navigation, help locate prior returns and amendments, and escalate calls when necessary. You will assist customers via phone, video, and chat.

Why Become a Working Solutions PRO?

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

Earnings Potential

• Earn up to $0.26/talk minute + great incentives during peak times
• Contractors on this role typically earn $15-$18/hour
• All currency is paid in USD.

Skills Needed

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Schedule

• This is a seasonal contract that runs through Tax Day (Jan-April)
• Flexible schedule opportunities - you create your own schedule within program hours.
• Program is open 8am - 11pm CST, 7 days a week

Work Environment Requirements

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (if on camera)

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• A webcam will be loaned to each contractor to be used for the duration of the contract.

*Full PC requirements*

Contractual Relationship

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.