Customer Success Specialist: Scale Adoption & Retention

MaintainX; Toronto, Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Asset and Work Intelligence platform in Toronto is seeking a Customer Success Specialist. This role involves managing a portfolio of over 2,000 customer accounts and executing engaging programs to improve adoption and satisfaction. Candidates should have experience in customer-facing roles, strong analytical skills, and be comfortable using automation tools. Competitive salary and benefits are offered, including healthcare and equity opportunities.

Benefits

Competitive salary

Healthcare coverage

401(k) / RRSP program

Flexible PTO

Diverse work culture

Qualifications

• 1+ year of experience in Customer Success, Account Management, or similar roles.
• Comfortable using Customer Success and marketing automation tools.
• Strong analytical skills with the ability to interpret data.

Responsibilities

• Manage a large customer portfolio ensuring successful adoption.
• Use data-driven insights to identify risks and drive retention.
• Execute scalable success programs such as webinars and training.

Skills

Customer Success

Analytical skills

Communication skills

Organizational skills

Proactivity

Tools

Gainsight

Outreach

Job description

A leading Asset and Work Intelligence platform in Toronto is seeking a Customer Success Specialist. This role involves managing a portfolio of over 2,000 customer accounts and executing engaging programs to improve adoption and satisfaction. Candidates should have experience in customer-facing roles, strong analytical skills, and be comfortable using automation tools. Competitive salary and benefits are offered, including healthcare and equity opportunities.