Customer Success Manager - Hybrid | SaaS Growth

Quadient; Vancouver; Hybrid; CAD 70,000 - 80,000; Full time

Job summary

A leading technology firm in Vancouver is seeking a Customer Success Manager to enhance customer satisfaction and drive product adoption. You will manage customer relationships, propose upsell opportunities, and lead renewal discussions. The ideal candidate possesses a degree in technology or business and has 1-2 years of experience in customer success or account management. Working for a SaaS company is a plus. This role offers a competitive salary and promotes a hybrid working model.

Benefits

Flexible work model

24/7 online learning platform

Employee assistance program

Qualifications

• 1-2 years of customer success, account management, and implementations experience.
• Basic knowledge of accounting is required.
• Strong interpersonal skills and ability to establish rapport.

Responsibilities

• Build and maintain value-rich relationships with customers.
• Lead renewal discussions to secure long-term commitments.
• Monitor customer health and usage metrics to identify risks.

Skills

Customer experience

Organizational skills

Communication skills

Critical thinking

Education

Bachelor's degree in technology, business administration, or finance

Tools

Salesforce

Freshdesk

Sage Intacct

NetSuite

QuickBooks

Job description

A leading technology firm in Vancouver is seeking a Customer Success Manager to enhance customer satisfaction and drive product adoption. You will manage customer relationships, propose upsell opportunities, and lead renewal discussions. The ideal candidate possesses a degree in technology or business and has 1-2 years of experience in customer success or account management. Working for a SaaS company is a plus. This role offers a competitive salary and promotes a hybrid working model.