Customer Success Manager, Director

Salesforce, Inc..; Toronto; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading technology company in Toronto is seeking a Customer Success Manager to build strong relationships with customers and enhance their experience with Salesforce. You will leverage deep technical knowledge of the platform to support customers throughout their journey. This role is crucial for managing customer incidents and ensuring they derive maximum value from their investment. Join us to empower clients and drive your career growth.

Qualifications

• Experience in customer success or account management roles.
• Strong understanding of Salesforce products and services.
• Ability to manage customer incidents and executive communications.

Responsibilities

• Forge deep relationships with customers and account teams.
• Proactively set up customers for success through optimization.
• Act as point of contact for major customer incidents.

Skills

Customer relationship management

Technical knowledge of Salesforce

Problem-solving

Communication

Job description

Overview

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers’ business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing executive expectations and communications through the resolution of such incidents.

These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience.

Your Impact