Customer Success Manager

TITAN; Remote; CAD 70,000 - 90,000; Full time

Job summary

A fast-paced SaaS startup is seeking a Customer Success Manager to oversee client onboarding and relationship management. In this role, you will leverage your technical expertise and strategic business mindset to foster client success and identify growth opportunities. Key qualifications include 2-4 years of relevant experience, proficiency in CRM onboarding processes, and strong communication skills. Join a dynamic team that values remote work and offers competitive compensation and professional development opportunities.

Benefits

Flexible remote work

Competitive compensation package

Opportunities for professional growth

Qualifications

• 2-4 years of experience as a Customer Success Manager or Technical Account Manager in a SaaS company.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs.
• Fluent in English; additional languages are a plus.

Responsibilities

• Manage client onboarding, expansions, and renewals.
• Lead discovery meetings with key users and stakeholders.
• Analyze customer usage data and drive retention strategies.

Skills

Excellent verbal and written communication skills

Customer-facing abilities

Problem-solving skills

Ability to work remotely across time zones

Experience identifying upsell opportunities

Education

Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent

Job description

Overview

TITAN is a no-code, web-based, fast-paced, growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.

As a Customer Success Manager, you'll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.

Responsibilities

• Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders from customers and partners to position Titan as a core system and focus on maximizing its value.
• Build strong relationships with key stakeholders to drive engagement and long-term success.
• Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
• Analyze customer usage data to proactively address risks and drive retention strategies.
• Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.

Qualifications

• 2-4 years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
• Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
• Experience in identifying upsell/cross-sell opportunities and working closely with Sales.
• Hands-on experience with onboarding and implementation processes of Salesforce or other CRMs - a must.
• A can-do approach with strong problem-solving skills and the ability to work under pressure.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EST/PST time zones.
• Bachelor’s degree in Computer Science, Industrial Engineering, Business or equivalent experience.

Why Join TITAN?

• Work with a dynamic and innovative team in a fast-growing SaaS startup
• Collaborate with industry-leading clients and gain exposure to cutting-edge technologies
• Enjoy the flexibility of remote work and a healthy work-life balance
• Competitive compensation package and opportunities for professional growth and development