Customer Success Manager

Bizzabo; Montreal; On-site; CAD 65,000 - 85,000; Full time

Job summary

A leading event technology firm in Montreal is seeking a Customer Success Manager to act as a key contact for Corporate & Mid-Market clients, managing 20-40 accounts. Responsibilities include renewing contracts, increasing upsell opportunities, and onboarding clients to ensure excellent support. The ideal candidate should have 3-5 years of relevant experience in a SaaS environment, strong organizational abilities, and superb communication skills. This role provides opportunities for professional growth in an inclusive workplace.

Benefits

Career advancement opportunities

Collaborative company culture

Supportive environment for personal development

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization.
• Proven experience managing the full renewal process including negotiations and contracting.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for Corporate & Mid-Market customers, managing 20-40 accounts.
• Oversee renewal, upsell, and expansion efforts.
• Collaborate with cross-functional teams to advocate for customer needs.

Skills

Customer Success Management

Account Management

Project Management

Communication Skills

Organizational Skills

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Collaborative and inclusive company culture that values communication and trust
• Work with a leading platform recognized for its innovative event technology
• Chance to build relationships with customers and positively impact their event experiences
• Supportive environment that encourages ownership of ideas and personal development

What to Expect (Job Responsibilities)

• Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
• Oversee renewal, upsell, and expansion efforts, facilitating contract negotiations and demonstrating product value
• Develop and implement customer-specific account plans to support targeted growth and forecast quarterly targets
• Onboard new customers and support their events on the platform, ensuring exceptional customer experiences
• Collaborate cross‑functional teams to advocate for customer needs and drive product improvements

What is Required (Qualifications)

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
• Proven experience managing the full renewal process, including negotiations and contracting for renewals and upsells
• Excellent written and verbal communication skills, with a focus on effective customer interactions
• Highly organized and detail‑oriented, capable of managing multiple priorities across a high‑volume client base
• Strong collaborative skills to build trust within the customer success team and across the organization

How to Stand Out (Preferred Qualifications)

• Experience working with customers across various use cases in a fast‑paced environment
• A proactive interest in increasing customer satisfaction and deepening relationships
• Demonstrated ability to meet quarterly goals and team metrics consistently

#EventTechnology #CustomerSuccess #CareerGrowth #InclusiveCulture #SaaSIndustry

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