Customer Success Manager

IrisCX; Alberta; Remote; CAD 70,000 - 90,000; Full time

Job summary

A growing tech company is looking for a Customer Success Manager to manage enterprise accounts and provide excellent customer support. The role involves conducting customer interviews and ensuring successful product launches. Ideal candidates should have at least 2 years of experience in a similar role with a SaaS product. This opportunity offers a competitive salary, unlimited vacation, and full medical coverage, with the flexibility to work from anywhere in specific time zones.

Benefits

Competitive salary

Work from anywhere

Unlimited vacation policy

Full medical coverage

Company issued laptop

Wellness spending allowance

Employee stock option plan

Qualifications

• 2 years of experience working in a Customer Success role.
• 2 years of experience in a startup environment with a SaaS product.
• Experience working with enterprise (B2B) customers.

Responsibilities

• Own 8 to 12 enterprise accounts to ensure growth and ongoing success.
• Provide training and coaching to clients.
• Engage and manage inbound support requests and resolve issues.

Skills

Customer Success

Communication skills

Problem-solving

Flexibility

Tech-savvy

Tools

Slack

HubSpot

Pendo

Jira

Confluence

Google Suite

Job description

Customer Success Manager

About The Job

We’re looking for an engaging and creative Customer Success Manager to help us demonstrate the value of what we’re creating to new and existing customers. If you enjoy having a diverse workload, managing enterprise accounts, and collaborating with customers and team members, this might be the role for you.

What you’ll be doing

• Own 8 to 12 enterprise accounts to ensure growth, value creation, and ongoing success.
• Perform customer interviews to get feedback and find areas for improvement.
• Provide training and coaching to clients.
• Actively work with new clients during their Proof of Concept (trial) periods to ensure successful product launches and create demonstrable value for our clients.
• Engage and manage inbound support requests, resolve issues and concerns where possible, escalating to management as needed.
• Meaningfully contribute to team and company objectives and key results.
• Tech stack: Slack, HubSpot, Pendo, Jira, Confluence, Google Suite

Your background

• 2 years of experience working in a Customer Success role
• 2 years of experience in a startup environment with a SaaS product
• Experience working with enterprise (B2B) customers
• A creative self‑starter who is flexible and tenacious
• Excellent communication skills and a high degree of reliability
• A passion for digging in and solving problems

Benefits

• Competitive salary
• Work from anywhere (as long as it’s in the Pacific or Mountain time zones)
• Unlimited vacation policy
• Full medical coverage
• Company issued laptop, equipment
• Wellness spending allowance and phone stipend
• Employee stock option plan

Apply now

Address: #2020, 150 9 Ave SW, Calgary, T2P 0S9 Canada

Phone: [phone]

Email: [e-mail]