Customer Solutions Specialist

Pure Lifestyle Inc.; Richmond; On-site; CAD 35,000 - 50,000; Full time

Job summary

A dynamic customer solutions firm in Richmond is seeking a motivated customer solutions specialist to join their team. Applicants should have a high school diploma and some experience in customer service or sales. Responsibilities include identifying sales leads, processing customer orders, and collaborating with team members to ensure client satisfaction. Strong communication skills and a reliable means of transportation are essential for this role.

Qualifications

• 0–3 years of experience in customer service, sales, retail, or hospitality industries.
• Reliability in transportation is a must.
• Ability to listen and actively engage with customers.

Responsibilities

• Identify and pursue new sales leads.
• Provide customer solutions to simplify their lives.
• Process sales orders and changes.
• Support customers and team members in sales.

Skills

Effective communication

Problem-solving

Sales skills

Education

High school diploma or GED equivalent

Job description

Overview

Do you enjoy working with people?

Are you looking for an opportunity to challenge yourself and learn new skills?

If you answered yes to these questions then you may just be the person our firm is looking for!

We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.

Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and client-facing.

Many years of success working with clients all over the country have led us to the world's leading providers of technology and communications services.

Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.

Responsibilities

• Using targeted marketing lists to identify and pursue new sales leads
• Providing customers with products and solutions that help to simplify and organize their lives
• Processing sales orders, order changes, installation dates, and cancellations
• Providing product sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team
• Completing tasks including building marketing campaigns, conducting sales training, and following up on customer enrollments
• Excelling in a team-based, competitive environment
• Working with the account team on the growth and retention of client accounts

Qualifications

• A high school diploma or GED equivalent is required
• 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
• Consistently reliable transportation
• Ability to communicate effectively, actively listen, and problem-solve
• Ability to work well individually and in a team environment
• Strong sales and closing skills and the ability to overcome objections