Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Remote; CAD 40,000 - 60,000; Full time

Job summary

A global customer service provider is seeking a bilingual representative in Toronto, Ontario. You will handle customer inquiries through calls or internet communication, offering solutions while maintaining a distraction-free work environment. Candidates must be fluent in English and French and have a high school diploma. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth, allowing you to work from home with provided technologies.

Benefits

Competitive salary

Comprehensive benefits package

Work from home convenience

Opportunities for career growth

Qualifications

• Fluent in both English and French (written and spoken).
• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment required for remote positions.

Responsibilities

• Handle customer inquiries and issues via calls or internet communication.
• Utilize call flow guide to assist and resolve problems.
• Document and retrieve information in databases.

Skills

Fluent in English and French

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Tools

iOS/macOS

Job description

Industry

Customer Service/Technical Support

Why consider this job opportunity

• Competitive salary and performance-based incentives
• Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program
• Opportunities for career growth and personal development
• Work from home convenience with company‑supplied technologies
• Company culture focused on inclusion, diversity, and community support

What to Expect (Job Responsibilities)

• Handle customer inquiries and issues via inbound calls, outbound calls, or internet communication in English or French
• Utilize call flow guide to provide assistance and resolve problems
• Document and retrieve information in databases
• Offer additional products and services to support customer success

What is Required (Qualifications)

• Fluent in both English and French (written and spoken)
• High school diploma or GED
• Minimum of six months of customer service or sales experience
• Quiet and distraction‑free work environment for remote positions
• Strong computer navigation and IT skills, familiarity with iOS/macOS preferred
• High‑speed internet and smartphone

How to Stand Out (Preferred Qualifications)

• Type of experience or interests
• Years/months of experience
• Required education/licensing/certifications
• Proficiency in fast‑paced multitasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #Bilingual #WorkFromHome #CareerOpportunity

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