Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A prominent customer service provider is looking for a bilingual Customer Service Representative to manage customer inquiries effectively. The role requires fluency in English and French, along with strong computer skills. Responsibilities include handling customer issues through calls or internet communication, utilizing a call flow guide, and maintaining accurate customer records. This position offers a competitive salary, growth opportunities, and the convenience of working from home with company technologies.

Benefits

Competitive base salary

Comprehensive benefits package

Opportunities for career growth

Work-from-home convenience

Qualifications

• Minimum six months of experience in customer service or sales.
• Quiet and distraction-free work environment for remote work.
• High-speed internet and smartphone access.

Responsibilities

• Handle customer inquiries and issues via inbound/outbound calls or internet communication.
• Utilize call flow guide to provide assistance and resolve problems.
• Track and document customer information in databases.

Skills

Fluent in both English and French

Strong computer navigation skills

Customer service skills

Education

High school diploma or GED

Job description

Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Competitive base salary and performance-based incentives
• Opportunities for career growth and personal development
• Comprehensive benefits package including retirement savings plan, medical, dental, and vision insurance, and employee assistance program
• Work-from-home convenience with company-supplied technologies
• Company culture that values diversity, equity, and inclusion

What to Expect (Job Responsibilities):

• Handle customer inquiries and issues via inbound/outbound calls or internet communication
• Utilize call flow guide to provide assistance and resolve problems
• Track and document customer information in databasesOffer additional products and services to enhance customer success

What is Required (Qualifications):

• Fluent in both written and spoken English and French
• High school diploma or GED
• Minimum six months of experience in customer service or sales
• Quiet and distraction-free work environment for remote work
• Strong computer navigation and technical skills
• High-speed internet and smartphone access

How to Stand Out (Preferred Qualifications):

• Experience with iOS, macOS, or similar technology
• Proficiency in multitasking and fast-paced environmentsEagerness to learn new technologies
• Strong customer service and problem-solving skills

#CustomerService #TechnicalSupport #Bilingual #French #English

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