Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology support services company in Canada is seeking a Customer Support Specialist to provide inbound support and resolve technical issues. This role offers a competitive salary of $21.49/hr and a flexible work-from-home environment, with opportunities for career advancement. Ideal candidates will have at least 1 year of customer service experience and strong problem-solving skills. This position includes paid training and access to comprehensive health benefits.

Benefits

Health, dental, and vision insurance

Paid training

Performance-based incentives

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and ability to ask probing questions.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Technology Support Services

Why consider this job opportunity

• Base salary of $21.49/hr, with additional incentives based on performance
• Opportunity for career advancement and personal development, with 80% of management promoted from within
• Work-from-home convenience, allowing for a flexible work environment
• Paid training and performance-based incentives available
• Access to health, dental, and vision insurance, along with a comprehensive employee assistance program
• Participation in diverse company networking opportunities and health and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain a broad knowledge of client products, such as smartphones and computers
• Deliver exceptional customer experiences while offering additional products and services

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem‑solving skills and ability to ask probing questions
• Proficiency in fast‑paced multi‑tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or macOS or comparable technology
• A quiet, distraction‑free work environment at home
• Eagerness to learn new technologies
• Access to a desktop or laptop for testing purposes

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.