Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A telecommunications company is seeking individuals for an inbound customer support role. Responsibilities include resolving technical issues and providing exceptional service using a call flow guide. Ideal candidates have at least one year of customer service experience and can work flexible evening or overnight schedules. This position offers an opportunity for career advancement, comprehensive benefits, and a work-from-home setup.

Benefits

Comprehensive benefits

Performance-based incentives

Access to daily pay

Employee referral bonuses

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences with a focus on problem-solving.

Skills

Customer service experience

Problem-solving skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

PC knowledge

Job description

Employer Industry: Technology Support Services

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of management promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, vision, and paid time off
• Access to daily pay and employee referral bonuses
• Engagement in diverse groups and programs promoting inclusion and community support

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Ability to work an evening or overnight schedule
• High school diploma or GED
• Strong problem-solving skills and proficiency in fast-paced multi-tasking
• A quiet, distraction-free work environment at home

How to Stand Out (Preferred Qualifications)

• Technical support experience
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and PC knowledge
• Eagerness to learn new technologies
• A desktop or laptop for completing PC and internet testing