Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Glovertown is looking for customer service agents to provide inbound support and resolve technical issues. Candidates should have at least 1 year of customer service experience and a high school diploma. The role offers a competitive salary of $21.49/hr, extensive benefits, and a family-like company culture emphasizing career growth and remote work flexibility.

Benefits

Paid training

Comprehensive benefits

Performance-based incentives

Qualifications

• Minimum 1 year of customer service experience is required.
• A quiet, distraction-free environment to work from home is essential.
• Strong problem-solving skills are needed.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Ability to work evening or overnight

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:

• Base salary of $21.49/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive remote work environment
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Engaging company culture with diverse networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and services, including smartphones and computers
• Deliver exceptional customer experiences with a focus on problem-solving

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong problem-solving skills and computer navigation abilities
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

• Experience in technical support
• Eagerness to learn new technologies
• Familiarity with iOS and/or MacOS or comparable technology

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