Customer Service / Tech Support Rep – Tech Products (Night Shift, Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for candidates to provide remote customer support with a flexible evening shift. The role involves resolving technical issues and ensuring exceptional customer experiences. Required qualifications include a high school diploma and at least one year of customer service experience. Ideal candidates will have strong problem-solving skills and the ability to work in a fast-paced environment. Comprehensive benefits, including medical and paid training, are offered in a supportive work culture.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Paid training and mentorship programs

Flexible night shift schedule

Qualifications

• Minimum 1 year of customer service experience.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.
• Ability to work an evening or overnight schedule.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products, such as smartphones and computers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Problem-solving skills

Computer navigation skills

Ability to multi-task

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $21.49/hr, plus performance-based incentives
• Opportunity for career advancement and growth within the organization
• Work-from-home convenience with a flexible night shift schedule
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and mentorship programs to support your career journey
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Resolve technical issues related to hardware, software, and client products
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products, such as smartphones and computers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum 1 year of customer service experience
• High school diploma or GED
• Ability to work an evening or overnight schedule
• Strong problem-solving skills with the ability to ask probing questions
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Technical support experience preferred
• Eagerness to learn new technologies
• A quiet, distraction-free environment to work from at home
• Familiarity with iOS and/or MacOS or comparable technology

#wfh #CustomerService #TechSupport #CareerGrowth #InclusiveWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.